Director, Facilities Maintenance and Retail - Climate Control US

About this role

Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary
Director, Facilities Maintenance and Retail - Climate Control

Position Objective:
The Director of Sales FM provides strategic leadership and oversight of the Climate Control Facilities Maintenance team. This role manages a team of strategic sellers and customer service managers, develops growth strategies, builds and maintains key customer relationships, and partners with sales and operational leadership to drive sales and operational excellence. Success is measured by revenue growth, achievement of division wide goals, and company targets.

Position Responsibilities:
Safety
•Lead the Safety Culture: Champion our commitment to safety within all sales activities.
•Strategic Sales Planning: Develop and execute strategic sales plans, including establishment of assigned accounts, quotas, and goals. Set clear targets for market penetration and growth. Perform quarterly account reviews ensuring customer expectations are exceeded.
•Revenue Management: Create quarterly and annual revenue budgets and goals for strategic sellers. Monitor and report on KPIs related to team activity, revenue and customer acquisition, and sales productivity.
•Sales Team Leadership: Oversee the Facilities Maintenance Strategic Customer Reps (SCRs), ensuring their activities align with overall business objectives. Foster a high-performing sales culture rooted in accountability, teamwork, disciplined execution, and continuous improvement.
•Go-to-Market Strategy Development: Lead the development and execution of go-to-market strategies for facilities maintenance. Ensure strategies meet the market demands, support division and company goals, and deliver customer value through the promotion of 'The Power of Sunbelt,’ with the goal of building long-terms customer partnerships.
•Sales Analysis & Reporting: Leverage analytics to track sales performance and market trends, informing strategic direction and operational adjustments. Provide monthly visibility to leadership on team performance and customer trends. Partner with sales analytics team to review, monitor and manage commission plans.
•Marketing: Collaborate with the Marketing team to strengthen brand presence, clearly communicate our value proposition, and extend Sunbelt's leadership position in facility maintenance and retail.
•Contracts: Partner with contracts and legal teams to negotiate, manage and execute master rental agreements, and net payment terms. Actively manage FM accounts receivable aging.
•Customer Relationship Management: Proactively manage key customer relationships to drive customer obsession, retention, and growth.
•Team Building: Hire, train, mentor, and lead the sales and customer service team. Foster an environment that encourages professional growth and high performance.
•Innovation and Cross Functional Collaboration: Promote innovation in sales techniques and strategies. Collaborate with Sunbelt business leaders to enhance overall business performance.
•Target Market Identification: Identify and prioritize key customers within each market segment, becoming a stakeholder in strategic facilities maintenance initiatives.
•Expand Customer Base: Strategically expand the customer base to new market segments and adapt the sales strategies in response to new or changing market conditions.
•Customer Service Managers: Lead, coach, and mentor Customer Service Managers (CSMs). Partner with Sunbelt fulfillment teams (KAST, E-fulfillment, and FM Solutions). Ensure the teams understand our customers' climate control needs, effectively and efficiently facilitate work order requests, and analyze workflow processes to maximize productivity.

Requirements:
Education & Experience:
•Bachelor’s degree in a Business, Sales, or Marketing.
•Experience in equipment rental, construction, or facilities maintenance industry experience. Knowledge of CMMS (Computerized Maintenance Management Systems) and client portal systems is preferred.
• 3-5 years of progressive sales leadership experience, including direct management of a remote sales team.
•Proven record of exceeding sales goals.
•Strong business acumen and analytical skills.
•Excellent written and verbal communication skills, with the ability to deliver impactful presentations and lead effective meetings (in person and virtual).
•Strong people skills with demonstrated ability to build and maintain relationships.
•Proven ability to coach, mentor, motivate, develop, and inspire teams.
•Familiarity with sales technology, with CRM software and digital engagement tools.
•Overnight travel as required.

- Must possess a valid driver’s license and acceptable driving history.
- Can reside anywhere in the US as long as you live close to a major Airport

Physical Demands:
Must be able to bend, squat, crouch and/or reach and lift to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for prolonged periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All…