Director - Data & Systems (Development)

About this role

Director - Data & Systems (Development)Work Location:
Remote - USASchedule:
Full timeTo advance the purpose of InterVarsity, this position will be responsible for the technical backbone of the Development department's data ecosystem. This role owns or oversees the internal super-user administration of our CRM, administration of the WeGive giving site/donor portal and marketing automation platform, and oversight of departmental data reporting and business solutions analysis.MAJOR RESPONSIBILITIES
Personal:
· Be a maturing disciple of Jesus Christ: growing in love for God, God's Word, God's people of every ethnicity and culture, and God's purposes in the world
Leadership partnership & reporting:
· Report directly to the Executive Director of Development Services, providing regular updates on CRM and WeGive system health, vendor issue status, data integrity risks, reporting priorities, and platform roadmap needs.
· Serve as the Executive Director's primary technical partner for Development systems, translating system issues, vendor recommendations, and infrastructure-level decisions into clear operational implications and recommended next steps.
· Maintain day-to-day ownership for technical triage, system administration, and recommended solutions while engaging the Executive Director for strategic decisions, vendor accountability, risk management, and prioritization of cross-departmental impacts.
· Partner with the Executive Director to ensure Development Services technology priorities support department strategy, donor experience, staff effectiveness, and operational continuity.
· Manage the Constituent Records Management team as well as the Business System analyst role
CRM system administration (super user):
· Serve as the department's primary internal super user for the CRM
· Provide first-line troubleshooting for CRM issues raised by Development staff before escalating to the outsourced IT vendor
· Work with the Executive Director of Development Services and the Business Solution Analyst to coordinate with the vendor on infrastructure-level changes, upgrades, and escalated issues, ensuring leadership visibility and alignment on system risks, priorities, vendor accountability, and decisions with cross-departmental impact
· Escalate infrastructure outages, vendor delays, major integration failures, security or compliance concerns, upgrade risks, or other system impacts requiring Executive Director prioritization or executive-level vendor engagement
· Test and validate vendor-pushed updates or patches before they go live for department users
· Maintain documentation of CRM data mapping, workflows, and internal processes
WeGive platform administration:
· Oversee the administration (super user) of the WeGive checkout and donor portal, and marketing automation platform
· Own the ongoing data integration between WeGive and the CRM, ensuring gift records, donor profile updates, and campaign/segment data flow accurately and reliably between systems
· Troubleshoot sync failures and data discrepancies between platforms
· Establish and enforce a clear "source of truth" standard for donor data across CRM and WeGive
Data hygiene, reporting & business solutions:
· Oversee the department's Data Reporting & Business Solutions Analyst, ensuring recurring reports, dashboards, and ad hoc data requests are delivered accurately and on time
· Lead requirements-gathering and process mapping for new reporting requests, system changes, or workflow improvements across Development teams
· Conduct limited-scope data analysis to support fundraising strategy
· Partner with Prospect Development and Donor Relations to ensure data structures support their reporting and operational needs
· Oversee the departments data management for development by managing the constituent records management team. Building out ongoing data management protocols, building in appends and audits.
Data governance & departmental standards:
· Oversee the maintenance of data quality standards, definitions, and governance practices across CRM and WeGive (e.g., duplicate handling, gift record standards, retention policies)
· Support compliance and security practices for donor data, including access control and gift processing data handling, in coordination with organizational IT/security policy
· Provide training and documentation to Development staff on system use and data standards
QUALIFICATIONS

Required:
· Annually affirm InterVarsity’s Statement of Faith
· Bachelor’s degree in Business Administration, Data Management or Computer Science
· 5+ years of experience administering a CRM or donor database in a nonprofit or fundraising context
· Experience building or troubleshooting reports and dashboards from donor/constituent data
· Experience managing data hygiene maintenance programs and performing appends and data audits.
· Strong working knowledge of data integration concepts between platforms (imports/exports, sync logic, troubleshooting data discrepancies)
· Excellent ability to translate between technical systems work and the practical needs of fundraising, donor relations, and gift processing staff
· Experience managing vendor relationships or working closely with outsourced IT/technical partners
Preferred:
· Direct experience with Salesforce NPSP
· Direct experience with a giving site/donor portal and/or marketing automation platform (WeGive or comparable)
· Experience with business solutions analysis or requirements gathering for system/process changes
· Supervisory or mentorship experience
· Experience establishing data governance standards or documentation practices
· Effective oral and written communication skills
· Ability to handle confidential information
· A working knowledge of current Microsoft Software applications (Outlook, Word, Excel, Access and PowerPoint) is preferred
· Demonstrated ability and commitment to work in a diverse team environment
Pay Range: $79,872.00 - $106,500.00 per yearBenefits:
We offer a competitive…