Director, Customer Partner - Manufacturing & Energy

About this role

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Your role Are you ready to redefine what's possible for Kyndryl's most significant customers? In this high-impact leadership role, you are the strategic architect of the relationship. You don't just manage accounts; you revolutionize them. By building deep, trusted connections with C-suite executives, you bring the full power of Kyndryl's global expertise to the table to solve complex business challenges.

Join us at a unique time in our history where you can shape how our consulting practice operates today and evolves for the future.

What you will do Drive Growth and Profitability

Be a strategic mastermind: Develop and execute cutting-edge account strategies to grow and retain Kyndryl's most valuable accounts. Proactively expand scope: Generate new opportunities and expand existing work into larger scopes and new capabilities. Maximize renewals: Focus on selling new offerings while minimizing erosion to ensure our largest accounts flourish. Own the P&L: Take full charge of the account P&L, ensuring customer satisfaction, integrity and account compliance.

Build Strategic Connections

Cultivate executive alliances: Create, maintain, and develop deep connections with top-level decision-makers. Orchestrate the team: Collaborate with sales team members to ensure a seamless management process from prospecting to closing. Partner for scale: Build a strong go-to-market pipeline with partners to join forces and conquer new deals. Lead with industry expertise: Use your knowledge of external best practices to provide innovative solutions that position Kyndryl as a leader.

Deliver Excellence

Deliver tailor-made solutions: Identify and qualify new opportunities to deliver bespoke services that cater to the unique needs of each customer. Maintain a stellar reputation: Go above and beyond to ensure account excellence and maintain total integrity in everything you do. Shape the future: Use your creativity and expertise to transform the future of account management.

Your Future at Kyndryl

Every position at Kyndryl is an opportunity to be part of something bigger. We're committed to your growth and development-because when you succeed, we succeed. In this role, you'll gain exposure to global projects, cutting-edge technologies, and strategic initiatives that shape the future of businesses worldwide. Your career path doesn't stop here. Whether you want to deepen your expertise, broaden your skills, or move into leadership, we'll support you with learning programs, mentorship, and opportunities to take on new challenges. At Kyndryl, your future is yours to shape.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Required skills and experience

Preferred Locations: Northeast US - Boston - Connecticut. Direct manufacturing and energy industry experience. 5+ years' experience running account P&L $10M+ 10+ years' experience managing sales process end-to-end Proven experience with revenue growth, cost, profitability, trends, and risks Deep knowledge of business and technology trends and industry best practices Open minded and empathetic approach in relationships with customers Ability to support regional travel up to 25% as needed.

Preferred skills and experience

Bachelor's degree or Master's degree Sales experience in technical solutions

Compensation

The compensation range for the position in the U.S. is $161,520 to $290,760 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part-time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California (San Francisco Bay Area): $193,920 to $348,840

California (All Other): $177,720 to $319,800

Colorado: $161,520 to $290,760

Massachusetts: $161,520 to $319,800

New York City: $193,920 to $348,840

Washington: $177,720 to $319,800

Washington DC: $177,720 to $319,800

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the…