Director, Client Integrations

About this role

Thank you for considering a career at Ensemble!
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:
Ensemble Health Partners is seeking a strategic and operationally focused Director, Client Integrations to lead client integration initiatives for new and existing healthcare clients. This role serves as a key partner between Operations, Revenue Cycle, Client Services, Technology, Implementation, and operational leadership teams to ensure seamless client transitions, operational readiness, alignment, and long-term success.
The ideal candidate will bring deep expertise in healthcare operations, revenue cycle, client integrations, implementation, and relationship management. This leader will be responsible for guiding client integration activities, supporting operational transformation, identifying process improvement opportunities, and ensuring best practices are consistently implemented across client engagements.
Key Responsibilities
Client Integrations

• Lead client integration activities during onboarding, acquisitions, conversions, and operational transitions.

• Serve as a primary operational partner throughout implementation and transition efforts.

• Assess existing workflows, policies, processes, and operational structures to identify opportunities for improvement and standardization.

• Partner with operational leaders to develop post-integration action plans that support quality, productivity, client satisfaction, and financial performance.

• Support organizational readiness activities including training, communication, workflow design, and stakeholder engagement.

Operations & Implementation

• Provide leadership and direction throughout client onboarding, implementation, and integration activities.

• Collaborate with Revenue Cycle, Client Services, Technology, Implementation, and operational leadership to support successful client transitions.

• Monitor implementation progress, operational performance, risks, and key milestones.

• Assist with the development and implementation of action plans related to operational gaps, client needs, and integration concerns.

• Support transition activities to ensure operational teams are prepared for successful client onboarding and ongoing operations.

Revenue Cycle Optimization

• Analyze revenue cycle and operational performance indicators to identify root causes, risks, and opportunities for improvement.

• Partner with Revenue Cycle teams to improve operational performance, client outcomes, and efficiency.

• Assist clients and internal teams with workflow redesign, process improvements, and operational transformation initiatives.

• Support implementation of automation, reporting, and technology solutions that improve operational performance and the client experience.

Relationship Management

• Build trusted partnerships with client stakeholders, operational leaders, implementation teams, and cross-functional partners.

• Act as a strategic advisor regarding client integrations, operational readiness, and transition planning.

• Present operational updates, implementation progress, risks, and recommendations to leadership teams.

• Facilitate effective communication between internal and external stakeholders throughout implementation and integration activities.

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience.

• Minimum of 7 years of progressive healthcare operations, revenue cycle, client services, implementation, or related experience.

• Minimum of 3 years of leadership, consulting, project management, or implementation experience.

• Strong knowledge of healthcare revenue cycle operations, client onboarding, integrations, and operational workflows.

• Experience supporting complex healthcare implementations, integrations, operational transitions, or client onboarding initiatives.

• Strong understanding of healthcare operations and the ability to identify and address operational risks and opportunities.

• Demonstrated ability to lead complex projects and influence stakeholders across multiple departments.

• Ability to travel up to 20% based on business and client needs.

Individual Contributor AI Knowledge: Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
Manager to Director AI Knowledge: Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.
Preferred Qualifications

• Experience supporting large-scale healthcare client integrations, acquisitions, implementations, or operational transitions.

• Experience with Epic, Cerner, Meditech, or other major healthcare platforms.

• Background in revenue cycle operations, implementation, project management, or client…