Director, Business Operations

About this role

About Equip

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes https://equip.health/outcomes and treatment approach at www.equip.health. http://www.equip.health

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equipsters that have created Equip’s culture.  Recognized by Time https://time.com/collection/time100-companies-2023/6285207/equip/ as one of the most influential companies of 2023, along with awards from Linkedin https://www.linkedin.com/pulse/linkedin-top-startups-2022-50-us-companies-rise-linkedin-news/ and Lattice https://lattice.com/blog/announcing-the-2023-finalists-for-lattices-people-success-awards, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the Role

The Director of Business Operations will be responsible for leading the strategic execution, operational cadence, and infrastructure across Equip’s Care Operations function. This role serves as a critical operational backbone, translating high-level organizational strategy into scalable systems that elevate both Care Delivery and Care Experience. By establishing robust operational accountability and guiding a team of analysts and project managers, the Director ensures cross-functional alignment and peak departmental performance. Ultimately, this role powers Equip’s growth by building sustainable systems that enable our care teams to deliver high-quality treatment at scale.

Responsibilities

- Own the strategic planning, goal setting, and operational cadence for the Care Operations department to drive organizational alignment and business outcomes.

- Lead a team of analysts and project managers, providing direct management, performance oversight, and professional development.

- Design and execute high-impact initiatives that improve operational efficiency, regulatory compliance, and overall patient and provider experience across Care Operations.

- Direct data analysis and operational reporting to uncover trends, diagnose root causes, and translate insights into scalable action plans.

- Partner with cross-functional leadership to build, pilot, and implement standardized processes, project plans, and change management strategies across Care Delivery and Care Experience.

- Establish comprehensive tracking frameworks, operational metrics, and performance dashboards to ensure departmental accountability and quality control.

- Develop scalable operational infrastructure, best practice documentation, and continuous improvement mechanisms that support long-term organizational growth.

- Perform other duties as assigned.

Qualifications

- 5+ years of professional experience in business operations, management consulting, program management, or a related field within a healthcare or high-growth environment.

- Bachelor’s degree in business, operations, healthcare administration, or a related field (or equivalent practical experience).

- Demonstrated experience managing direct reports, including analysts or project managers, and driving team performance.

- Demonstrated experience leading end-to-end strategic project management, process improvement, and change management initiatives.

- Demonstrated experience writing and utilizing SQL to query complex datasets and translate operational data into actionable insights.

- Demonstrated ability to design, pilot, and implement scalable operational processes across cross-functional teams.

- Demonstrated proficiency using data analysis and spreadsheet tools (e.g., Excel, Google Sheets) to build operational models and reporting frameworks.

- Demonstrated ability to manage competing priorities, resolve complex operational challenges, and communicate effectively with senior stakeholders.

Compensation & Benefits Package

Compensation:

- Earning Potential Range: $140,000 to $175,000 + 20% Annual Performance-Based Bonus Potential

Time Off:

- Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.

- Generous Parental Leave.

Core Benefits:

- Competitive Medical, Dental, Vision, Life, and AD&D insurance.

- Equip pays for a significant percentage of benefits premiums for individuals and families.

- Spring Health, a 100% employer-paid mental health benefit through Guardian.

- You can receive 5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents.

- Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more!

- HealthJoy, a 100% employer-paid platform connecting you to a healthcare concierge who can help you navigate your benefits.

- 401K Option!

Work From Home Additional Perks:

- $50/month stipend added directly to an employee’s paycheck to cover home internet expenses.

- Initial work-from-home stipend of up to $500.

- Reload of $200 on the home office stipend at the 3-year mark and then every other year after that (year 5, year 7, etc.).

- Company Laptop.

Physical Demands

Work is performed 100% from home with no requirement to travel. Must be able to remain in a stationary period for prolonged periods at a desk or workstation, with the option to alternate between sitting and standing as needed. Must be able to operate standard office equipment such as a computer screen and keyboards as well as…