Director, AI Enablement & Security

About this role

<div class="content-intro"><div class="p-rich_text_section">Bloomreach is building the world’s premier <strong data-stringify-type="bold">agentic platform for personalization</strong>.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the <strong data-stringify-type="bold"><em data-stringify-type="italic">entire</em></strong> customer journey.</div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">We're taking <strong data-stringify-type="bold">autonomous search</strong> mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.</li> <li data-stringify-indent="0" data-stringify-border="0">We’re making <strong data-stringify-type="bold">conversational shopping</strong> a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.</li> <li data-stringify-indent="0" data-stringify-border="0">We're designing the future of <strong data-stringify-type="bold">autonomous marketing</strong>, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.</li> </ul> <div class="p-rich_text_section">And we're building all of that on the intelligence of a single AI engine — <strong data-stringify-type="bold">Loomi </strong>— so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.</div></div><h3><strong>About the Role:</strong></h3> <p>As Bloomreach pioneers the future of AI-driven e-commerce, driving safe, efficient, and rapid AI adoption across our entire global enterprise is paramount. We are seeking a <strong>Director, AI Enablement & Security </strong>to join our Global Information Security and Technology (GIST) leadership team.</p> <p>This is a high-visibility leadership role demanding a rare blend of strategic business acumen and deep engineering leadership. <strong>Your primary mandate is to maximize Bloomreach's organizational velocity through AI adoption, while ensuring the necessary security controls, financial oversight, and compliance guardrails remain firmly in place.</strong></p> <p>You will directly manage and scale high-performing teams of <strong>AI, IT, and Security engineers</strong> who build the core infrastructure, making enterprise AI adoption possible. Serving as the central operational bridge across all departments - from Go-To-Market (GTM) and Product/R&D to HR, Finance, and Legal - you will work hand-in-hand with our GRC team, Legal, and the Data Protection Officer (DPO) to deliver frictionless, secure technical enablement.</p> <h3><strong>Key Responsibilities:</strong></h3> <h4><strong>1. Cross-Departmental AI Strategy & Enablement</strong></h4> <ul> <li><strong>Enterprise AI Catalyst:</strong> Partner with leadership across all business units (Marketing, Sales, Customer Success, HR, Product) to identify, prioritize, and safely accelerate AI use cases that drive productivity and operational velocity.</li> <li><strong>AI Governance Committee:</strong> Chair or co-lead a cross-functional AI Governance Committee to align product, corporate, legal, and financial stakeholders on global AI initiatives.</li> <li><strong>Culture & Literacy Strategy:</strong> Design and champion a company-wide AI readiness and safety education strategy to raise the technical and risk-awareness baseline across Bloomreach.</li> </ul> <h4><strong>2. Leadership & People Management</strong></h4> <ul> <li><strong>Scale Multi-Disciplinary Teams:</strong> Lead, mentor, and resource teams across three distinct technical domains: Information Security, IT, and AI enablement.</li> <li><strong>Technical Roadmap Execution:</strong> Translate broad, cross-departmental business needs into concrete technical roadmaps for your teams, ensuring corporate infrastructure and production safety scale alongside company growth.</li> </ul> <h4><strong>3. AI Governance, Risk & FinOps</strong></h4> <ul> <li><strong>Collaborative Risk Management:</strong> Partner closely with the <strong>GRC team, Legal, and the DPO</strong> to integrate AI-specific vulnerabilities and compliance requirements (e.g., EU AI Act, NIST AI RMF) into the overarching Enterprise Risk Management framework without stalling business velocity.</li> <li><strong>Cross-Departmental Spend Optimization:</strong> Architect and own the enterprise AI FinOps framework alongside Finance. Direct your teams to build the technical tracking required to monitor, forecast, and optimize enterprise-wide AI spend, vendor costs, and LLM API consumption across all…