Director, Account Management Lead

About this role

Location: this is a remote role with a preference for NYC or Chicago

About Us:

Pacvue is the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks including Amazon, Walmart, Target, Kroger, Instacart, Criteo, and CitrusAd. Powered by industry-leading AI and real-time data, Pacvue enables over 70,000 brands and agencies to maximize advertising performance, drive incrementality, and expand reach across the commerce universe from a single mission control. As of 2025, Pacvue powers 12% of total retail media ad spend worldwide excluding China. Combined with Helium 10’s SMB solutions, Pacvue delivers the industry’s most comprehensive platform for businesses of all sizes.

At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.

About the Role:

As a Director, Account Management Lead at Pacvue, you will lead a team of Account Managers that serve as the primary point of contact, consultant, and advocate for our clients. This pivotal role will involve working closely with key stakeholders from major brands to manage and grow high-value partnerships, ensuring they achieve success through our platform while driving revenue growth for Pacvue. You will be expected to leverage strong analytical skills, exceptional communication abilities, and strategic insights to optimize client outcomes, influence decision-making, and elevate the value of our partnerships for long-term growth within your assigned portfolio.

Responsibilities:

Client Relationship Management:

• Lead a team of account managers to drive customer satisfaction and increase Pacvue adoption

• Serve as the primary point of contact for partners, fostering strong, trust-based relationships.

• Build and nurture long-term, high-value partnerships that drive both client success and Pacvue’s revenue growth.

• Act as a strategic consultant to clients, offering expert guidance on eCommerce best practices, performance optimization, and ways to get the most value out of the Pacvue software suite.

Strategic Planning & Consultation:

• Analyze client data to uncover insights and opportunities for improvement, leveraging Pacvue's platform to recommend solutions that align with the client's business objectives.

• Partner with clients on joint strategy sessions, presenting data-driven recommendations and leading the development and execution of eCommerce strategies, defining the frameworks that guide both client and internal teams

• Identify areas for up-sell and cross-sell opportunities within existing accounts to drive revenue growth and unlock new business.

• Execute Business Reviews

• Routine Retention and Expansion forecasting with exceptional Enterprise Pipeline Rigor

Cross-Functional Collaboration:

• Partner with internal teams, including Sales, Customer Success, Product, and Marketing, to…