Digital Transformation Project Coordinator – Based in Bangkok

About this role

WORKING ENVIRONMENT
Join a dynamic and passionate team committed to innovation and big social impact. Baan Dek Foundation (BDF) team and ecosystem is multicultural, respectful, and proactive. BDF is committed to a positive working environment, in which everyone is treated with dignity, and respect.

POSITION SUMMARY
Baan Dek Foundation is transitioning the Self-Assessment Tool (SAT) into a fully functional Digital Platform to support improved living conditions, safety, and wellbeing in construction camps. This role will coordinate and support the platform development process led by an external consultant/software vendor, ensuring the platform reflects the BSI framework and operational realities, and that BDF is ready to use and maintain the system after launch.

Digital Transformation Project Coordinator will serve as the internal bridge between BSI’s social impact goals and technical implementation—supporting requirements definition, user journeys, mock-ups, testing, data readiness, platform administration, and ongoing system support.

This position will work within the Systemic Impact department at BDF, under the direct supervision of the Director of Systemic Impact - dotted line to Deputy Director, based in Bangkok, Thailand.
To achieve the goal will work closely with an external software developer/consultant (platform build), BSI team, M&E/data and Director of HR (as the Dpo)

JOB DESCRIPTION:
Job Title:                               Digital Transformation Project Coordinator
Type of Contract:                Full-time employment position for 1-year (with possibility of                      extension)
Department:                        Systemic Impact – Building Social Impact (BSI) Initiative
Location:                               Bangkok, Thailand (with field visits to Chiang Mai as needed)
Expected Start Date:          Aug 2026 or ASAP

The main responsibilities of the Employee and will include, but are not restricted to the following:

Coordination with external developer & internal teams
Serve as BDF’s internal focal point for the SAT → platform workstream, coordinating day-to-day with the external developer/consultant.

Organize check-ins, manage action lists, maintain a decision log, and track deliverables, risks, and timelines.

Consolidate input from BSI, Safeguarding, M&E, and Partnerships to ensure requirements are aligned and practical.

Requirements, workflows & mock-ups
Gather and document user requirements from BSI users and stakeholders; translate needs into clear workflows and acceptance criteria for the vendor.

Develop simple wireframes/mock-ups (e.g., in Figma, Miro, PowerPoint) to communicate user flows, key screens, and reporting needs.

Maintain a product backlog / change-request log to manage scope and avoid fragmentation.

Data readiness & reporting support
Support definition of required data fields, data standards, and reporting outputs (dashboards/exports) with the vendor and internal teams.

Support data quality and consistency through internal guidance, templates, and basic checks.

Help produce or coordinate routine reports/exports for internal decision-making and partner updates (in collaboration with M&E and the vendor).

Testing, rollout and user enablement
Plan and coordinate User Acceptance Testing (UAT) with BSI staff and pilot users; document bugs, prioritise fixes, and verify resolutions with the vendor.

Support pilot readiness and rollout planning (user onboarding, permissions/roles, training schedule).

Create or coordinate user guides, quick reference materials, and basic training sessions for internal users and company users as needed.

Platform administration and first-line support (post-launch)
Act as first-line support for platform users: respond to queries, triage issues, and escalate technical bugs to the vendor with clear reproduction steps.

Support platform administration tasks such as user accounts, roles/permissions, basic configuration changes, and content updates (depending on final platform design).

Maintain internal documentation (admin guides, permissions matrix, known issues log, release notes).

Supervision and internal workflow support
Supervise and guide relevant support staff on platform-related admin tasks, documentation, and coordination processes.

Grant & Budget Management:
Oversee the allocation and strategic management of BSI’s unrestricted funding grants earmarked specifically for online platform development, ensuring strict financial accountability, cost-efficiency, and alignment with project milestones.

Key deliverables (first 6–12 months)
Requirements pack: user journeys, workflows, mock-ups, acceptance criteria

Pilot readiness package: onboarding steps, training plan, basic user guidance

Admin/support setup: triage process, issue tracker, internal documentation

Post-launch support: structured feedback loop for improvements and stability

Qualifications:
Nationality: Thai national or Native Thai speaker with professional-level English fluency (C1 Level or above).

Language requirements: Excellent command of Thai and English, both written and spoken, with the ability to proofread and present confidently in both languages.

Education/ Experience:
Studies:  Bachelor’s degree in Information Technology, Project Management, Business Administration, Social Sciences/Development Studies (with a strong focus on digital systems/data management), or any related.

Experience:
2–5 years in a coordination role supporting digital systems (e.g., digital project coordinator, product coordinator, business analyst, MIS/data officer, IT project support).

Experience working with external software developers/vendors and participating in requirements gathering and testing cycles

Technical skills:
Strong documentation skills; able to create clear briefs, workflows, user guides, and structured meeting notes

Comfortable with data concepts (fields, exports, basic dashboards) and data quality processes

Strong communication skills…