DevOps Engineer - Architecture (100% Remote)

About this role

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com.
The kind of people we look for:

• Versatile people who thrive on variety and challenge

• Excited about working in a fast-paced environment.

• Innate problem solvers who want to grow in a flexible, collaborative culture.

• Takes initiative, pushes boundaries, motivated to innovate.

• Individuals with a growth mindset who want to use their learning and relationship-building skills.

• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.

Summary:
The DevOps Engineer is critical to designing, implementing, and maintaining a scalable, secure, and cost-effective cloud environment—primarily within AWS. The role will be responsible for managing infrastructure as code, developing robust CI/CD pipelines, supporting containerized and microservices-based architectures, and driving automation across deployment workflows. The role will collaborate closely with cross-functional teams, including development, QA, and operations, to ensure system reliability, performance, and scalability. Additional responsibilities include support for VoIP/telephony infrastructure, real-time messaging systems, and active participation in on-call rotations.
What This Role Does:

• Designs, implements, and maintains cloud infrastructure on AWS, focusing on networking, security, and cost efficiency.

• Builds and manages CI/CD pipelines using Bitbucket to automate software delivery and deployment processes.

• Develops infrastructure as code (IaC) using tools like Terraform or Ansible to ensure consistency and scalability.

• Manages containerized applications using Docker and supports Kubernetes-based deployments for microservices-based architectures.

• Oversees the management and optimization of both relational (RDS) and NoSQL (e.g., MongoDB, Couchbase) databases for efficient data storage and retrieval.

• Supports telephony infrastructure using tools like Asterisk, Kamailio, and RTPEngine.

• Implements and maintains messaging and streaming platforms like Apache Kafka for real-time data processing and integration.

• Enhances monitoring and alerting capabilities using tools such as Datadog, Netscout, and ELK (Elasticsearch, Logstash, Kibana).

• Establishes and maintains alerting workflows through OpsGenie, integrating with Slack to streamline communication and accelerate response times for incident management and resolution.

• Collaborates closely with development, QA, and operations teams to streamline deployments and ensure smooth system operation. Shares knowledge and works cross-functionally to achieve shared goals.

• Diagnoses issues and identifies root causes, ensuring optimized system performance.

• Participates in an on-call rotation to provide support for critical systems and infrastructure, ensuring timely response and resolution of incidents.

• Demonstrates willingness to shift working hours as needed to support global teams or handle time-sensitive escalations.

• Creates and maintains documentation for infrastructure, processes, and procedures to support knowledge sharing and onboarding.

• Contributes knowledge and mentorship within the team to foster a culture of learning and growth.

• Performs other duties as assigned.

What You Will Bring:

• A high school diploma or equivalent is required; a bachelor's degree in a related IT discipline is preferred. Equivalent combinations of education and relevant industry experience will be considered.

• A minimum of four (4) years of experience in a DevOps or similar role, with a focus on cloud infrastructure, automation, and managing complex environments.

• Proficiency in scripting and automation using languages like Python, Bash, or similar.

• Experience with configuration management tools such as Chef or Ansible.

• Understanding of CI/CD tools and processes, with hands-on experience in Bitbucket (or similar).

• Experience with infrastructure as code (IaC) using Terraform.

• Familiarity with managing containerized applications using Docker and Kubernetes.

• Proficient in managing and optimizing databases, both relational (RDS) and NoSQL (e.g., MongoDB, Couchbase).

• Understanding of telephony/VoIP infrastructure using tools like Asterisk, Kamailio, and RTPEngine.

• Knowledge of Session Initiation Protocol (SIP) and related VoIP technologies.

• Experience with monitoring and observability platforms such as Datadog, Netscout, and ELK.

• Knowledge of messaging and streaming platforms like Apache Kafka.

• Knowledge of security best practices, including vulnerability management, static code analysis, and compliance frameworks.

• Strong attention to detail and on-time completion of deliverables.

• Professionalism in dealing with all levels of management and staff.

• Excellent verbal and written communication, presentation, and…