Devices Service Maintenance Technicians

About this role

Power the future of public transport across the Edmonton region

🌍 The Role
We’re transforming how people move across the Edmonton Capital Region.
Our Regional Smart Fare System (RSFS) makes transit seamless — tap and go with cards, devices, and smart tech across multiple transit networks. Behind the scenes, a complex ecosystem of validators, ticket machines, POS systems, and handheld devices keeps everything running smoothly.
That’s where you come in.
As a Service Maintenance Technician, you’ll play a critical role in keeping this system live, reliable, and performing at its best — both in the field and behind the scenes.

🔧 What You’ll Be Doing

• Keep critical transit devices up and running across the network

• Perform preventive and corrective maintenance on smart fare systems

• Diagnose and resolve real-time issues and incidents

• Monitor system performance and run device diagnostics

• Support software updates and system releases

• Track and manage device inventory and components

• Collaborate with transit agencies, internal teams, and vendors

• Deliver against high SLA expectations in a fast-paced environment
Requirements
🧠 What You Bring

• Background in Electrical / Electronic Engineering (or similar)

• Experience working with networked systems and applications

• Strong understanding of system architecture & operating systems

• Hands-on experience with maintenance in large-scale systems

• A natural problem-solver with strong attention to detail

• Ability to juggle priorities and stay calm under pressure

• Great communication skills and a customer-first mindset

• A valid driver’s licence and access to a vehicle
Bonus points for:

• Experience with ticketing systems, Jira, or inventory tools

• Knowledge of transit, mobility, or smart city tech

💪 What the Job Looks Like Day-to-Day

• ~70% field-based work across transit locations

• Hands-on with hardware — lifting, installing, troubleshooting

• Working in a mix of warehouse and on-site environments

• Being part of a team that keeps a region moving every day

⚡ Why This Role is Different

• Work on real-world, city-scale technology

• Be part of a system used by thousands of people daily

• Blend of hardware, software, and field engineering

• High impact — when you fix something, it matters immediately

🧭 Who This Suits
You’ll thrive here if you:

• Like being hands-on, not stuck behind a desk

• Enjoy solving problems in real time

• Want to work on technology that people actually use every day

• Are comfortable in an environment where things move fast and change often
Benefits

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