Desktop Support Engineer

About this role

Are you passionate about creating a smooth and secure tech experience for your colleagues? We're looking for an IT Support Engineer to join our growing team in Cluj-Napoca.
You’ll play a key role in shaping how our global teams interact with technology—delivering smart, reliable solutions and first-class support.

In this role, you’ll balance hands-on technical support with infrastructure improvement projects. You'll also be a core part of onboarding, offboarding, and daily troubleshooting for 500+ users worldwide — while helping maintain and improve our internal tools and systems.

What you’ll be doing

• Provide 1st and 2nd line IT support to our global team, focusing on excellent customer service and clear communication.

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Manage incidents and service requests within SLAs using our ITSM tool.

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Support IT hardware and endpoint lifecycle management (Mac, Windows, Ubuntu).

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Assist in improving and maintaining our IT tool stack, including Google Workspace, Atlassian (Jira & Confluence), Slack, JAMF/Mosyle, and Okta.

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Deliver seamless IT onboarding/offboarding experiences for new joiners, movers, and leavers.

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Document support processes and contribute to our internal knowledge base (Confluence).

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Act as a local subject matter expert, especially for system issues raised by our software engineering teams.

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Champion IT best practices across the business and support security posture improvements.

About you:

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2+ years’ experience in a similar role.

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Comfortable working in a scale-up or fast-paced environment.

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Hands-on experience with with at least one operating system (Mac, Windows, Ubuntu/Linux).

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Strong troubleshooting skills, with a proactive and resourceful approach to solving issues.

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Familiar with ITSM tools and service desk workflows.

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Confident communicator with strong interpersonal skills—able to support colleagues across all levels and time zones.

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Attention to detail and a customer-first mindset.

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Experience documenting processes and procedures clearly and accessibly.

Nice to have:

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Familiarity with tools like Google Workspace, Slack, Jira Service Management, and HR platforms like HiBob.

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Experience supporting remote/hybrid environments.

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Awareness of information security principles and secure service delivery practices.

What’s in it for you?

• Competitive salary aligned to your skills and experience

• Equity as we want you to have a part of what we are building

• Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical to keeping us performing at our best

• We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships

• You will also get an annual budget of 1215 RON to kit out your home office

• Opportunity to work on innovative projects with smart-minded people keen to share their knowledge and continuously improve

• Annual learning budget of 10,450 RON (prorated based on start date) to drive your performance and career development

• Meal Vouchers 45 RON/…