Desktop Engineer

About this role

<div class="content-intro"><p>Join the Team!</p> <p>Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in a career you love?</p> <p>At Align, our professionals are the key to our success. We don’t just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We’re a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart!</p> <p>We believe great communities lead to great companies. That’s why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.</p></div><p><strong><span data-contrast="auto">Position Overview</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">Align seeks a highly experienced and motivated Desktop Engineer that possesses strong client-service skills and solid desktop troubleshooting experience. This position will report to the Align Managed Services team, which provides monitoring and support services for critical and noncritical IT assets. Prior Hedge Fund or Alternative Investment industry experience is preferred. Qualified candidates will have prior experience providing deskside, technical support for executives and VIPs in a Corporate Environment. Excellent customer service, follow-up, and communication skills are a must. </span><strong><span data-contrast="auto"> </span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <ul> <li><span data-contrast="auto">This is a hybrid role requiring onsite presence four days per week at client sites.</span></li> <li><span data-contrast="auto">You will be required to participate in a rotational on-call schedule that includes overnights and weekends</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">This is a full-time position offering full benefits, a salary in the $80K to $95K range.</span></li> </ul> <p> </p> <p><strong><span data-contrast="auto">Responsibilities</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <ul> <li><span data-contrast="auto">Provide on-site desk side support for desktop-related and end user technical issues at one of our key managed services client locations</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Provide outstanding customer service, IT support, follow through and resolution with a focus on Executive and VIP end users</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Work closely with clients possessing varying levels of IT knowledge and provide technical support for users, including issues related to IP phone, desktop, connectivity, and desktop applications (Microsoft Office / O365)</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Install, upgrade, and remove desktop applications / user workstations</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Troubleshoot general computer and server problems and ensure all systems, workstations and printers are in working order and operating efficiently</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> </ul> <p><strong><span data-contrast="auto">Preferred Qualifications</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <ul> <li><span data-contrast="auto">2 to 5 years of experience working with a Managed Services Provider</span><span…