Design Lead/ Architect, Manhattan Active WM

About this role

General Information
Job Title: Design Lead/ Architect, Manhattan Active WM
Primary Job Location: United States (Remote)
Location Flexibility: Remote, US based
Employment Type: Contract, 12 months (renewable), full-time hours. Full-time employment with Fulfillment IQ Inc. is also available.
Hiring Timeline: Immediate
Reporting Line: SVP, Enterprise Systems
Application Deadline: Open until filled
Eligibility: Open to candidates residing in Georgia (Atlanta preferred), Texas, Florida, or Tennessee.

About Fulfillment IQ (FIQ):
Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
We work at the intersection of strategy, supply chain, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.
Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.
If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.
Role Overview:
You will be a functional design authority on a global Manhattan Active platform, translating complex operational and customer requirements into scalable solutions on Manhattan Active WM, embedded in a large, multi-customer program. The core of the job is protecting a shared global template: running Fit-to-Template and GAP analyses, challenging unnecessary customization, and guiding configurators and engineers through go-live. The role works US Eastern or Central business hours, with travel of up to 40%, including international travel to Latin America.
Mandate:

• Lead functional solution design for Manhattan Active WM implementations and template enhancements

• Run Fit-to-Template and GAP analyses and decide between standard functionality, configuration, process change, integration, or extension

• Protect the global template: challenge unnecessary customization and consolidate recurring needs into reusable functionality

• Translate approved designs into clear configuration requirements and extension specifications

• Guide configurators and extension engineers, and support testing through go-live and stabilization

Must-Have Qualifications:

• Technical: 5+ years in WMS/OMS solution design, functional architecture, product consulting, or implementation

• Technical: strong, hands-on functional expertise in Manhattan Active WM, including its configuration concepts, capabilities, and limitations

• Technical: designing across complex integrations, with a working understanding of APIs and extension development and their functional implications

• Functional: deep understanding of warehouse processes (receiving, inventory, replenishment, picking, packing, shipping) and proven Fit-to-Template and GAP analysis.

• In-depth knowledge of functional and integration orchestration across WMS, WES, ASRS, AMR, GTP, WCS, ERP, OMS, LMS, TMS, Parcel Management systems, etc.

• Experience in designing WMS for retail distribution centers, eCom fulfilment centers, Omni Channel fulfilment centers, 3rd Party Logistics facilities, etc.

• Functional: supporting implementations from design through testing, deployment, and stabilization, with the confidence to challenge proposed solutions

• Language: professional working proficiency in English, written and spoken. Spanish is a plus.

Key Responsibilities:
Functional Architecture and Solution Design

• Translate operational requirements into documented functional designs and solution specifications

• Evaluate options across standard functionality, configuration, process adjustment, integration, and extension

• Create solution design, functional and enhancements design, proof of concepts (POCs), Host / Automation / MHE integration design, configuration documents, documentation of work flows, use cases and reporting requirements of the supply chain and WMS implementation projects
Global Template Development and Governance

• Contribute to continuous development of the global Manhattan Active template

• Apply design principles, configuration guardrails, and architecture standards

• Support functional change requests, impact assessments, and the template roadmap; escalate deviations
Configuration and Development Support

• Write configuration requirements and extension specifications from approved designs

• Review configuration approaches and technical designs against intended business processes

• Configure the MAWM flows, MHE mappings, Integration touchpoints.

• Assess impact of enhancements across MAWM, integrations, warehouse automation (i.e. AMR, ASRS, Shuttle systems, GTP, Conveyance, etc.), reporting, and extensions
Testing, Deployment, and Knowledge Transfer

• Define functional acceptance criteria and critical end-to-end test scenarios

• Support QA, SIT, and UAT; drive functional issue resolution through go-live and stabilization

• Facilitate design workshops, document decisions, and coach super users and configurators
Key Performance Indicators:

• Functional designs approved first pass through design governance

• Share of requirements met by standard functionality or configuration versus extension

• Functional defects traced to design in SIT and UAT

• Template enhancement proposals accepted

Why You Will Love Working Here:
At Fulfillment IQ, we do not just build supply chain solutions, we build long-term careers. We give our people real ownership, real influence, and meaningful responsibility. Whether you are leading a client relationship, shaping a solution, or building internal capability, your decisions have visible impact. We operate with a high-trust, high-standards culture…