Deployment Strategy Lead (People Manager)

About this role

ABOUT THE COMPANY

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.

We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

WHAT THIS ROLE IS

Deployment Strategy Leads own the people and the quality bar behind ValonOS deployments. You are a specialist in a deployment domain, and you build, coach, and hold accountable a team of 3-10 people. Deployment Strategists across the entire customer journey — from contract signature through go-live through adoption. You are part manager, part deployment operator, part quality control. The team's outcomes are your outcomes. The job is not to manage from a dashboard. You stay close enough to the work to catch problems before they become client-facing, and close enough to your people to know when they need a stretch, a course correction, or to be unblocked.

WHY VALON

How many times in your career are you going to get the chance to build and run a team deploying eight-and nine-figure software contracts into one of the most regulated industries on the planet? Not many. That's what we do here.

Valon is the AI-native operating system for mortgage servicing — a $13 trillion industry running on infrastructure built before the iPhone. We did not try to fix it from the outside. We bought our way in: built and operate our own mortgage servicing business managing $110B+ in loans, used that operation to deeply understand every workflow that breaks at scale, and then built the software we wished existed.

The result: a 0% margin business turned 60%+. Our own servicing operation runs at 4x the employee efficiency of the industry. Major enterprise servicers — including Newrez — are now deploying ValonOS across the industry. The contracts we are rolling out are some of the largest and most complex enterprise software deployments anywhere in financial services right now. Deployment Strategy Leads make sure the people running those rollouts get better every quarter, not just busier.

WHY MORTGAGE SERVICING IS THE MOST INTERESTING PROBLEM YOU'VE (PROBABLY) NEVER THOUGHT ABOUT

Every monthly payment from a homeowner triggers a chain reaction: money has to move, accounting entries have to balance, escrow has to disburse to the right counties and insurers, and every step has to satisfy regulators across all 50 states — each with its own foreclosure rules, notice timelines, fee restrictions, and licensing regimes. Get any of it wrong and you have created a CFPB headline.

Now do that for millions of loans, with hundreds of legacy vendors, dozens of capital partners, and operators who have been doing it one way for 30 years.

Mortgage servicing has resisted software automation for decades not because the individual problems are unsolvable, but because the abstractions are so hard to model correctly that no one had done it. We did. It took six years. Now we are deploying it across the industry — and your team is on point.

WHAT YOU WILL DO

A client recently described what we do as “open-heart surgery while the patient is still walking around running their business.” That is accurate. Your team is handed multi-decade-old operations processing hundreds of thousands of loans, with a reputation, a regulator, and a P&L on the line — and you have to make sure every deployment lands without anything breaking.

A Deployment Strategy Lead:

- Owns a deployment domain end-to-end: builds specialist depth in a particular product surface, client function, or operational workflow, and is the standard-bearer for quality in that domain across every deployment it touches.

- Manages and coaches 5-10 Deployment Strategists: runs the learning loop, sharpens their judgment on ambiguous problems, and knows when to let someone run and when to step in.

- Stays accountable for the full customer journey, not just launch day: contract to go-live to adoption. A deployment that goes live but doesn't stick is not a win.

- Stays close enough to the work to catch quality problems early — reviewing configurations, sitting in on client conversations, reading the data, not just the status updates.

- Raises the bar on the team's craft: better decisions, faster learning loops, stronger client trust, sharper ICs.

- Translates upward and outward: to senior client leaders who have been doing this for 25 years, to Valon's product and engineering teams, and to your own reports who need clarity, not just direction.

- Builds and extends DeploymentOS, our internal knowledge layer, so the next Deployment Strategist to hit a given problem doesn't have to solve it from scratch.

HOW WE WORK

A few things we actually believe, not aspirationally:

- You own the outcome, not the org chart. This is the anti-consulting, anti-middle-management role. Your team's deployments working is what you're measured on, not headcount or process. Our contracts are performance-based, so when your team's deployments work, Valon wins.

- You figure it out. There will be…