Deployed Customer Engineer

About this role

<div class="content-intro"><p>Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale.</p> <p>With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure.</p> <p>Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit <a href="http://couchbase.com">couchbase.com</a> and follow us on LinkedIn and X.<br><br>Want to be part of our story? Apply today! </p></div><p><strong>Location:</strong> Remote UK (Global travel as required)</p> <p><strong>Reports to:</strong> Tech Health Lead</p> <p>As a <strong>Deployed Customer Engineer (DCE)</strong>, you are the technical bridge between Couchbase’s engineering excellence and our customers’ most ambitious business goals. You are an embedded technical partner who writes production-grade code, builds high-performance database architectures, and ensures our platform powers the heart of mission-critical, AI-driven applications. You will deliver strategic solutioning and work within customer engineering teams to deliver business outcomes through technical implementations.</p> <p>Unlike traditional engineers or solutions architects, the DCE operates at the intersection of:</p> <ul> <li>Software Engineering</li> <li>Systems Architecture</li> <li>Customer Success</li> <li>Product Feedback</li> </ul> <p>The DCE is responsible for accelerating customer outcomes by:</p> <ul> <li>Building real-world implementations and pilot solutions</li> <li>Solving complex technical challenges</li> <li>Translating customer needs into scalable solutions</li> <li>Acting as a bridge between customers and internal product/engineering teams</li> </ul> <h2><strong>Key Responsibilities</strong></h2> <h3><strong>1. Technical Implementation & Development</strong></h3> <ul> <li><strong>Hands-on Coding:</strong> Write clean, scalable code to build integrations, APIs, and data models that connect Couchbase with customer ecosystems.</li> <li><strong>Product Configuration:</strong> Expertly configure Couchbase Server, Capella (DBaaS), and Mobile products to optimize for latency, throughput, and reliability.</li> <li><strong>Architecture Design:</strong> Design and implement advanced data architectures, including <strong>Vector Search</strong> and <strong>RAG (Retrieval-Augmented Generation)</strong> patterns for modern AI applications.</li> </ul> <h3><strong>2. Customer Integration & Success</strong></h3> <ul> <li><strong>Embedded Partnership:</strong> Integrate directly with customer development teams, participating in sprints and code reviews to ensure best practices are understood, implemented, and governed.</li> <li><strong>Problem Solving:</strong> Act as the "boots on the ground" to troubleshoot complex distributed systems issues, performance bottlenecks, and deployment hurdles.</li> <li><strong>Value Realization:</strong> Translate business requirements into technical milestones, ensuring the customer achieves a rapid <strong>Time-to-Value</strong>.</li> </ul> <h3><strong>3. Cross-Functional Collaboration</strong></h3> <ul> <li><strong>Product Feedback Loop:</strong> Act as a conduit between the field and our core Product/Engineering teams, advocating for features and fixes based on real-world usage.</li> <li><strong>Sales Alignment:</strong> Partner with Solution Engineers to identify expansion opportunities by demonstrating the "art of the possible" within existing accounts.</li> </ul> <h2><strong>Skills & Abilities</strong></h2> <ul> <li>Polyglot Developer: Strong proficiency in at least two major languages (e.g., Java, Python, Go, Node.js, or C#).</li> <li>Database Native: Deep understanding of NoSQL concepts, distributed systems, and SQL-based query languages (N1QL).</li> <li>Consultative Mindset: Ability to explain complex technical trade-offs to both developers and executive stakeholders.</li> <li>Operational Agility: Comfortable navigating Cloud environments (AWS, Azure, GCP),  container orchestration (Kubernetes/OpenShift), and networking (VPCs, DNS, load balancing, security).</li> </ul> <h2><strong>Desired Qualifications</strong></h2> <ul> <li><strong>Experience:</strong> 5+ years of experience in Software Engineering, Site Reliability Engineering (SRE), or Technical Consulting.</li> <li><strong>Domain…