Dental Treatment Coordinator (TCO)

About this role

Treatment Coordinator (TCO)
Job Title: Treatment Coordinator
Location: Dentopedia Group Clinics
Schedule:  Weekdays
Job Type: Part-time
Salary: Minimum wage £12.71 per hour & Attractive commission based on treatment plan sales

Join a Growing, High-Standard Private Dental Group
We are not just hiring a TCO. We are building a team of future leaders.

About Us
Dentopedia Group is a growing network of modern dental clinics delivering high-quality, ethical dentistry. With over 10 years of experience in private practice ownership, we are known for strong leadership, structured systems, and exceptional patient care.
We are proud of our high staff retention and supportive team culture. Many of our team members have progressed into senior and leadership roles, and we actively promote from within. As we expand, we are seeking confident and commercially aware Treatment Coordinators to join our brand new, state-of-the-art premises and grow with a professional, forward-thinking group committed to raising standards.
If you are looking for real career progression within an ambitious and supportive organisation, we would love to hear from you.
Role Overview
The Treatment Coordinator plays a key role in guiding patients through their treatment journey. You will support patients from initial enquiry through consultation to treatment acceptance, ensuring they feel informed, confident, and supported every step of the way.
This is a patient-facing, performance-driven role that requires excellent communication, organisation, and follow-up skills.
Key Responsibilities
Conduct non-clinical consultations with patients
Explain treatment options, fees, and finance solutions clearly
Support conversion of enquiries into booked consultations
Follow up treatment plans to maximise acceptance
Build strong rapport and trust with patients
Work closely with dentists and nurses to coordinate treatment journeys
Track performance metrics and report on conversion rates
Manage patient communication via phone, WhatsApp, and email
Ensure all patient records and consent documentation are accurate
Support diary optimisation and clinic revenue growth
What We’re Looking For
Previous experience as a Treatment Coordinator or similar sales/patient-facing role
Confident communicator with strong rapport-building skills
Comfortable discussing fees and finance options
Highly organised with strong follow-up discipline
Commercially aware while remaining ethical and patient-focused
Professional appearance and confident presentation skills
Able to work in a target-driven environment
Confident using dental software and CRM systems
Why Join Dentopedia Group
Clear systems and structured patient journeys
Strong marketing support and consistent patient flow
Supportive management and leadership
Performance recognition and growth opportunities
Opportunities for progression within a growing group
Ongoing training and development
Requirements
Essential Requirements
Right to work in the UK
Excellent spoken and written English
Strong organisational and time-management skills
Confident discussing finance and treatment costs
Professional and confident telephone manner
Reliable, punctual and well-presented
Benefits
Staff Benefits
Three fully paid staff events each year – Summer Event, Winter Event, and Christmas Party
50% discount on treatments for yourself at any Dentopedia clinic
20% discount for your family members and relatives
Ad-hoc Amazon gift vouchers approved by CEO
Seasonal gifts and Christmas bonus