Defined Contribution Team Manager - Virtual

About this role

Our Story

At Alight, we believe a company's success starts with its people. Alight embraces values that come directly from our people - purposeful, human, united and growth-minded - reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities - all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including "Great Place to Work" for the past 7 years and Fortune's "Best Companies to Work For." To learn more about our company culture and awards Click Here.

We invite you to join our team! Learn more at careers.alight.com .

About the Role

This role will lead a team of Registered Representatives who support participants in employer-sponsored retirement plans. You'll help deliver effective client and participant experiences while supporting payment processing, retirement-plan education, and financial wellness services.

Responsibilities

• Partner with the Financial Services team to monitor and continuously improve service quality, with a focus on associate development.

• Coach and develop Registered Representatives through ongoing feedback, timely coaching, and support.

• Complete required monthly call evaluations and conduct silent monitoring when appropriate.

• Administer applicable customer care and HR policies and support performance-management processes.

• Manage compensation and pay processes for aligned Registered Representatives within established budgets and guidance.

• Support associates in achieving service and performance metrics, including handle-time and schedule-adherence expectations.

• Provide Registered Representatives with program, policy, procedure, and tool expertise, with a focus on effectively resolving customer concerns and escalations.

• Provide guidance related to defined contribution plans, including distributions, loans, investment choices, and plan-specific provisions.

• Build knowledge of financial wellness solutions and effectively communicate relevant information and direction to the team.

• Identify opportunities to improve processes, desktop tools, and client procedures and share recommendations with appropriate partners.

• Maintain compliance with applicable AFS Written Supervisory Procedures (WSPs) and FINRA supervisory requirements.

• Contribute to the development of AFS supervisory procedures and help ensure policies and client interactions meet applicable regulatory requirements.

Requirements

• Possess FINRA Series 6 and Series 63 licenses.

• Ability to obtain a Series 24 or Series 26 license within six months of hire.

• Experience in financial services and/or the 401(k) and retirement-benefits industry.

• Advanced knowledge of investments and employer-sponsored retirement plans.

• Working knowledge of qualified retirement-plan requirements.

• Intermediate knowledge of relevant compliance, regulatory, and legislative requirements.

• People leadership experience in a contact center or customer-service environment.

• Experience coaching and developing team members.

• Experience creating and maintaining audit and compliance procedures.

• Experience handling customer escalations and complaints.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected] .

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information,…