Deal Operations Manager - Canada, Europe

About this role

Storyblok is a headless CMS that enables marketers and developers to create with joy and succeed in the AI-driven content era. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond.

Marketers get a visual editor with reusable components, in-context preview, and workflows to launch fast and stay on brand. Developers have freedom to use their favorite frameworks and integrate with anything through the API-first platform. Brands get one source of truth for content that is accurate, flexible, and measurable.

Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact. It’s Joyful Headless™, and it changes everything.

WHAT IS IN IT FOR YOU

You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits:

• Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)

• Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding

• Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays

• Personal development fund for courses, books, conferences, and material

• VSOP (Virtual Stock Option Plan)

• The annual international team-building trip, quarterly and monthly online get-togethers

• As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules

• An international team that loves to have fun at work and works hard together to accomplish shared goals

JOB SUMMARY

Storyblok is hiring a Deal Operations Manager to build the operating workflow for how deals are structured, reviewed, approved, executed, and handed off across quote-to-cash. The role supports Sales on deal construction and deal design strategy, coordinates Legal execution, partners with Finance on revenue recognition readiness, and turns pricing, packaging, and NPI decisions into field-ready operating process. Sitting within Revenue Operations, this role works across Sales, Sales Leadership, Finance, Legal, Deal Strategy, Systems, Order Management, Security, Customer Success, and Product / Packaging to make approval-ready deals faster and downstream defects lower.

ESSENTIAL JOB FUNCTIONS

• Deal operations workflow and process

• Build the global deal operations workflow for intake, routing, approval readiness, SLAs, escalation paths, and exception handling.

• Own approval readiness in DealHub CPQ, including required fields, quote quality checks, approval context, discount rationale, and downstream handoff inputs.

• Maintain practical process documentation, templates, and decision rules so Sales can move standard deals through documented paths.

• Deal construction and design strategy support

• Support Sales and Sales Leadership on deal construction across new business, renewal, expansion, multi-year, ramped, multi-product, and non-standard commercial requests.

• Translate deal strategy into approval-ready constructs with clear value exchange, risk flags, concession logic, billing terms, contract timing, and implementation assumptions.

• Partner with Deal Strategy, Customer Success, Product / Packaging, and Finance when commercial design affects retention, expansion, product adoption, or reporting.

• Legal execution and Finance revenue recognition readiness

• Engage Legal early on non-standard terms, contract language, execution path, risk ownership, and customer-requested changes.

• Coordinate with Finance on revenue recognition inputs, billing terms, payment terms, start dates, product lines, order form clarity, and required approval evidence.

• Maintain pre-signature checks for deals with rev rec, billing, custom terms, or product readiness risk.

• Pricing, packaging, NPI, and DealHub CPQ rollout

• Participate in pricing and packaging execution and strategy support so decisions can be turned into field process, DealHub CPQ logic, approval paths, and reporting readiness.

• Support NPI rollout by defining deal rules, quote requirements, launch constraints, fallback paths, and field guidance for early transactions.

• Track whether pricing, packaging, or NPI changes create quote exceptions, approval confusion, billing defects, or customer handoff issues.

• Quote-to-cash quality, cadence, and continuous improvement

• Own the operating handoff from approved quote to order, billing, commissions, reporting, and customer lifecycle records.

• Run the deal operations cadence with KPI packs, defect logs, root-cause reviews, action owners, and process improvements.

• Identify automation and AI use cases tied to intake, routing, approval summaries, quote checks, documentation,…