Data Services Associate

About this role

A LITTLE BIT ABOUT Boldr
Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
We are a global team, united by our desire to connect diverse people with common values for boldr impact.
We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES
Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE
We are looking for a Data Services Associate to help our newly formed Health Department process insurance-subsidized durable medical equipment orders to customers. You will work with a team of Order Processing Associates, Customer Support Specialists, Billing Specialists, and others to help ensure that orders are processed accurately and in a timely manner.

WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO
Review new insurance orders to ensure they have all the critical information needed to be processed by medical insurance and help find missing information if possible.
Tag valid orders accurately so they can move to the next processing step.
Encode data needed to the database accurately to avoid any issues.
Flag any orders that are missing key information or fall outside of the process guidelines.
Verify prescriptions for durable medical equipment, following a strict set of guidelines to determine their validity:
If the prescription is invalid, follow instructions to request an updated prescription from the healthcare provider.
Add valid prescriptions to customers’ orders and tag orders appropriately so they can move to the next step of processing.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

Curious and authentic, just like us! #beboldr
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction.

YOU HAVE…

Proven experience in data entry
Great attention to detail
Able to produce high-quality work consistently
Able to hit productivity goals regularly
Confident enough to ask questions when unsure about something
Team first mentality
Dependable attendance and internet connection
Able to use tools like Gmail, Slack, and straightforward software like Zendesk
Strong English reading and writing skills
Conversational English Verbal Skills