Danish Customer Advisor - Larnaca

About this role

Are you a fluent Danish speaker looking for an exciting opportunity in Cyprus? We are looking for Danish speakers to join our Customer Support Team and provide high-quality assistance to customers of a leading international digital services company!
Responsibilities

• Provide specialized customer support to Danish-speaking customers via phone, email, and chat

• Resolve customer inquiries at first contact whenever possible

• Answer customer questions in a courteous, friendly, and professional manner

• Assist customers with digital services, platforms, applications, and websites

• Troubleshoot technical issues and find effective solutions

• Handle customer requests and complaints while ensuring a positive customer experience

• Escalate complex cases to the appropriate internal team or external partner when necessary

• Meet customer service quality, compliance, and productivity targets

• Build positive relationships with customers and provide a high level of customer satisfactio
Requirements

• Native or proficient Danish speaker (C2 level)

• B2-level English

• Strong communication skills and excellent phone communication

• Excellent listening and writing skills

• Analytical and problem-solving skills

• Customer-oriented mindset and willingness to learn

• EU citizenship or a valid work permit for Cyprus

• Willingness to relocate to Cyprus
Benefits

• Competitive compensation package

• Performance bonuses

• Paid professional training

• Relocation and accommodation support

• International and multicultural working environment

• Career growth and development opportunities