DACH Senior Customer Onboarding Specialist

Über diese Stelle

As a Customer Onboarding Specialist, you’ll play a critical role in helping customers realize value from HubSpot quickly and confidently by leading multi-Hub implementations.

You’ll act as an experienced, autonomous consultant for customers with sophisticated needs, translating high-level business goals into clear onboarding strategies that drive time-to-value, adoption, and long-term success. You’ll partner closely with Sales, Customer Success, and Product teams while serving as a subject-matter expert in specific HubSpot Hubs and inbound best practices.

This role can be worked Remotely, Hybrid, or from our Berlin Office

In this role, you’ll get to:

• Lead end-to-end onboarding for complex, multi-stakeholder customers, managing competing priorities and timelines to deliver successful implementations.

• Translate customer business goals into measurable onboarding objectives tied to activation, adoption, and time-to-value outcomes.

• Design and deliver scalable, multi-Hub solutions aligned to advanced business processes, data models, and reporting needs.

• Oversee product configuration, integrations, training, and initial campaign execution to accelerate customer impact.

• Advise customers on technical elements such as integrations, APIs, permissions, and governance within the HubSpot ecosystem.

• Facilitate effective discovery sessions across diverse customer contexts, adapting for executive, technical, regional, or language considerations.

• Partner cross-functionally with Sales, Customer Success, Services, and Product teams to ensure a seamless and consistent customer experience.

We are looking for people who:

• Are fluent in spoken and written German

• Have experience consulting customers through SaaS implementations and/or ongoing platform adoption.

• Can manage multiple implementations or service engagements simultaneously.

• Bring expertise in at least one core HubSpot Hub (Marketing, Sales, Service, or Operations) with working knowledge across others.

• Advise on both technical solutions (integrations, APIs) and strategic growth considerations.

• Communicate and present with confidence — and know how to tailor their message for technical and executive audiences.

Nice-to-Have:

• Have supported enterprise or multi-regional customers.

• Are familiar with data modelling, reporting frameworks, or CRM governance at scale.

• Have experience identifying or supporting expansion opportunities.

• Are comfortable using AI-powered tools to improve efficiency, insight, or delivery quality.

• Have a background consulting on CRM platforms.

Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Individual compensation packages are determined using objective, role-related criteria, which may include skills, experience, qualifications, and other job-related factors.

This resource will help guide how we recommend thinking about the range you see.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.