DACH Customer Onboarding Specialist - OPEN UNTIL 17th July

About this role

Hiring managers: Anne Huston
Recruiter: Daniel Rapp
Note: Please review the global outreach policy before reaching out to the hiring team.

POS-32896

As a Customer Onboarding Specialist, you’ll play a critical role in helping customers realize value from HubSpot quickly and confidently by leading multi-Hub implementations.

You’ll act as an experienced, autonomous consultant for customers with sophisticated needs, translating high-level business goals into clear onboarding strategies that drive time-to-value, adoption, and long-term success. You’ll partner closely with Sales, Customer Success, and Product teams while serving as a subject-matter expert in specific HubSpot Hubs and inbound best practices.

In this role, you’ll get to:

• Lead end-to-end onboarding for complex, multi-stakeholder customers, managing competing priorities and timelines to deliver successful implementations.

• Translate customer business goals into measurable onboarding objectives tied to activation, adoption, and time-to-value outcomes.

• Design and deliver scalable, multi-Hub solutions aligned to advanced business processes, data models, and reporting needs.

• Oversee product configuration, integrations, training, and initial campaign execution to accelerate customer impact.

• Advise customers on technical elements such as integrations, APIs, permissions, and governance within the HubSpot ecosystem.

• Facilitate effective discovery sessions across diverse customer contexts, adapting for executive, technical, regional, or language considerations.

• Partner cross-functionally with Sales, Customer Success, Services, and Product teams to ensure a seamless and consistent customer experience.

We are looking for people who:

• Are fluent in spoken and written German

• Have experience consulting customers through SaaS implementations and/or ongoing platform adoption.

• Can manage multiple implementations or service engagements simultaneously.

• Bring expertise in at least one core HubSpot Hub (Marketing, Sales, Service, or Operations) with working knowledge across others.

• Advise on both technical solutions (integrations, APIs) and strategic growth considerations.

• Communicate and present with confidence — and know how to tailor their message for technical and executive audiences.

Nice-to-Have:

• Have supported enterprise or multi-regional customers.

• Are familiar with data modelling, reporting frameworks, or CRM governance at scale.

• Have experience identifying or supporting expansion opportunities.

• Are comfortable using AI-powered tools to improve efficiency, insight, or delivery quality.

• Have a background consulting on CRM platforms.

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from…