D365 Customer Engagement Business Analyst || Work From Home

About this role

OutForce is a people-first outsourcing company focused on building high-performing teams and long-term careers. We partner with companies around the world, providing dedicated offshore professionals who work as an extension of our clients’ teams. Unlike traditional outsourcing models, our people are fully embedded into their client’s business, creating meaningful work, stronger collaboration, and long-term career opportunities. We are proud to be: ? Great Place to Work® Certified ? HR Asia Best Companies to Work for in Asia 2025 ? HR Asia Most Caring Company Award 2025 ? HR Asia Diversity, Equity & Inclusion Award 2025 At OutForce, we invest in our people through career growth opportunities, flexible work environments, supportive leadership, and a culture built on trust, collaboration, and continuous improvement. As a tech-enabled, people-powered company, we are committed to helping our employees grow alongside some of the world’s most exciting businesses. Join OutForce and build your future with one of Asia’s best workplaces. About the Team You’ll Join A multidisciplinary firm with over 100 years of experience, delivering design, engineering, geospatial, planning, and consulting solutions across both public and private sectors. Established in 1911, it has grown from a local engineering and surveying firm into a global organization with more than 3,000 professionals across 75+ locations. The company fosters a culture of innovation, collaboration, and professional growth, providing a dynamic environment where employees can make meaningful contributions and work on impactful projects around the world. Job Overview: Employment type: Full-time Shift: UK working hours Work setup: WORK FROM HOME What we offer: · Competitive compensation package aligned with your skills and experience · Night differentials pay to help maximize your earnings · Comprehensive HMO coverage, including a free dependent on Day 1 · Employee referral program with rewarding incentives · 20 days of annual leave, giving you flexibility to manage your time · Engaging team activities and events to keep work enjoyable · Build strong, high-impact connections with key stakeholders across the business · Take part in client engagement initiatives to elevate your professional experience. Role Overview: The D365 Customer Engagement (CE) Business Analyst (Techno-Functional) serves as a key liaison between business stakeholders and technical teams, responsible for analyzing business requirements, designing scalable solutions, configuring Microsoft Dynamics 365 Customer Engagement, and supporting end-to-end implementation and optimization initiatives. This role combines strong business analysis capabilities with deep working knowledge of the Microsoft Power Platform and D365 CE ecosystem. The successful candidate will partner with Sales, Marketing, Customer Service, Project Management, Operations, Finance, and IT teams to identify opportunities for process improvement, define solution requirements, configure system functionality, and support integrations with enterprise platforms such as D365 Finance & Operations (F&O), ERP systems, HRIS applications, and third-party solutions. The ideal candidate is a highly skilled techno-functional professional with deep expertise in the Microsoft Dynamics 365 Customer Engagement ecosystem and Power Platform. This individual must be comfortable operating at the intersection of business analysis, solution architecture, system administration, advanced configuration, and technical delivery. While this is not a full software development role, the successful candidate will possess a strong technical foundation and be capable of independently configuring solutions, designing complex workflows, troubleshooting issues, supporting integrations, performing data analysis and migrations, and collaborating closely with developers, architects, integration specialists, and platform administrators. The candidate should be equally comfortable leading business discussions with executive stakeholders and working through technical requirements, data models, security designs, workflow logic, integration specifications, and solution deployment considerations with technical teams. What We’re Looking For: The ideal candidate is not a pure Business Analyst and not a dedicated software developer. Rather, they are a highly technical techno-functional professional who thrives in the space between business and technology. They possess the analytical and stakeholder management skills of a senior Business Analyst, combined with the hands-on system expertise needed to configure, troubleshoot, automate, integrate, administer, and optimize the D365 CE platform with minimal oversight. We're looking for an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Business Analyst to support, optimize, and enhance enterprise CRM solutions. You'll work closely with business stakeholders and technical teams to gather requirements, configure D365 CE and Power Platform solutions, support integrations, data migrations, reporting, and troubleshoot complex system issues. This role requires a strong blend of business analysis, functional consulting, and technical configuration experience. Key Requirements · Bachelor's degree in Business, IT, Computer Science, Finance, Marketing, or a related field. · 5+ years of Business Analyst or techno-functional consulting experience. · 3+ years of hands-on Microsoft Dynamics 365 CE experience. · Strong knowledge of D365 CE modules (Sales, Customer Service, Marketing, Project Operations) and Power Platform (Power Apps, Power Automate, Dataverse, Power BI). · Experience with CRM implementations, integrations, data migration, system configuration, and production support. · Ability to translate business requirements into scalable system solutions and work across business and technical teams. · Experience with Agile delivery methodologies and enterprise applications. Nice to Have · Microsoft Dynamics…