Customer Training Specialist (12 month fixed-term)

About this role

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Training Specialist who will be responsible for developing and facilitating world-class training for our resellers, customers, and employees — helping them unlock the full value of the Geotab product suite. If you love empowering people through learning and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Training Specialist, your key area of responsibility will be developing and delivering training programs that drive satisfaction and loyalty across Geotab's reseller, customer, and employee audiences. You will be responsible for mapping training plans, initiating and delivering comprehensive onboarding and technical training, and adapting curricula to diverse audiences using a variety of modalities. You will also develop learning materials in line with business needs, act as a product subject matter expert, and support the implementation and utilization of Geotab's LMS platform, myLearning.

To be successful in this role you will be a strong communicator with high attention to detail, the ability to adapt to diverse audiences, and a genuine passion for enabling others to succeed. You will need to work closely with partners, customers, product management, and development teams — translating feedback and insights to continuously improve the training experience and support Geotab's global strategic initiatives.

How you'll make an impact:

• Assist in mapping training plans for employees, customers and resellers.

• Initiate and deliver comprehensive onboarding processes and technical training to partners and customers.

• Learn and apply new delivery methods with the help of senior training specialists, adapting training curriculums (outsourced and/or in-house) to diverse audiences.

• Develop material in line with business needs.

• Act as a competence guide for…