Customer Technology Advisor

About this role

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Your role:

Join our dynamic team as a Customer Technology Advisor and become an integral part of our cutting-edge Go-To-Market team. As a certified expert in your field, you'll be at the forefront of revolutionizing technology solutions for our valued customers, with AI at the core. Working hand in hand with our Kyndryl Consult Partners and Customer Partners, you will leverage your technical, solution and enterprise software expertise to drive targeted opportunities and exceed customer expectations.

In this role, you'll be a trusted ally and visionary, delivering differentiated value to our customers. Through engaging demos and compelling presentations, you will showcase our credibility and authority in the industry, leaving a lasting impression on potential customers.

You have the unique opportunity to join us at a time when you can shape how our consulting practice operates today and evolves for the future.

What you will do:

Lead and Coordinate

Take the lead: Coordinate the entire sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices.
Support the team: You'll support Consulting, Advisory, and Architecture activities across Sales, and Pre-Sales, collaborating closely with Customer Partners and Kyndryl Consult Partners.

Develop and Deliver Solutions

Think strategically: Identify the intricate business and technical requirements of our customers, leveraging our vast capabilities to generate winning cross-practice solutions.
Drive our success: Use your extensive technical knowledge and mastery of the practice-specific domain, you'll develop profitable deals.

Collaborate, Communicate and Build Relationships

Collaborate to create: Your collaboration with internal and external stakeholders will generate winning responses and create optimal technical solutions.
Connect our capabilities: Your exceptional customer facing skills, combined with your articulate communication style, will enable you to effortlessly convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer.
Create partnerships: You'll actively build and nurture relationships with our external alliance partners, fostering a collaborative environment where joint solutions are co-created.

Demonstrate and Drive Value

Show and tell: Your ability to develop and deliver compelling demonstrations, proof of concepts, and prototypes will clearly demonstrate the tangible value our offerings bring to our customers, leaving them eager to partner with us.

Showcase Distinctive Expertise

Spotlight your skills: Your technical prowess, backed by your external certifications, will establish you as a true authority in your field
Prove your acumen: Your dedication to continuous improvement and your passion for our practice will shine through as you showcase your end-to-end knowledge of the domain and products with which you align
Showcase business and technical eminence in front of the customer
Develop understanding of best-in-class, profitable proposals to bring into customer discussions to develop the right winning strategy
Leverage specific domain expertise to win deals
Bring together Kyndryl deep domain expertise with alliance partners for jointly successful pursuits.

Demonstrate Customer Success

Act and become our customers' trusted advisor within their practice specialty by bringing business and technical expertise and insights. Actively open doors and opportunities in other Kyndryl specialties by engaging with peers
Maintain and develop relationships with key alliance partners and ecosystems; create referenceable customers
Lead the business and technical customer engagement as a domain expert and work jointly with the Customer Partner and Consult Partner to the close of sale
Has the eminence to deliver billable work for early engagement of the sales process and ensure follow through to create customer satisfaction

Demonstrate Commercial Success

Work with the Kyndryl Customer Partner to identify and develop opportunities through deep business/technical expertise
Define a unique value proposition for respective area of expertise. Responsible for looking at capabilities to bring full value to the customer
Collaborate with internal and external stakeholders to generate a winning response and optimal technical and business customer outcomes
Actively participate in the Customer Growth Planning process and execution with the Customer Partner - specifically proactively identify and mature growth opportunities and convert to winning deals

Your Future at Kyndryl
Kyndryl has a global footprint, which means that as a Delivery Partner at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential - offering a wide range of professional and personal growth opportunities that you won't find anywhere else.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Required skills and experience

Minimum of 5+ years of experience in Presales, Solutions Engineering, Technical Consulting, or related customer-facing technical roles.
Deep expertise in cloud, Linux, networking, virtualization, and enterprise platforms, including software sales
Demonstrated ability to…