Customer Support Specialist (Extra Services Team)

About this role

Hey there!
Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Extra Services Team) to help us keep our clients happy and our operations smooth.
Who We Are:
We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!
Requirements
What You’ll Do:

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Rapidly and effectively resolve client issues: Manage booking modifications, cancellations, and additional services requests;

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Advise clients: Provide expert advice on bookings and our products.

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Communicate: Engage with suppliers, hotels, and clients via email and phone.

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Work with systems: Utilize CRM systems and our internal databases efficiently.

What We’re Looking For:

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English Proficiency: Upper Intermediate level (both spoken and written).

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Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.

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Quick Learner: Ability to learn quickly and stay results-focused.

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Tech Requirements: A functioning computer and microphone.

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Travel Knowledge: Understanding of the travel business and booking systems is an advantage!

Benefits
What We Offer:

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Remote Work: Work from the comfort of your home

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Great Team: Join a young and active team of super specialists

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Flexible Schedule: 2 days-on after 2-days off from 9 a.m. to 9 p.m. GMT+3

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Competitive Salary: Earn a base salary of 600 EUR gross + up to 150 EUR gross bonus based on KPI

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Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills

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Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend

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Perks: Enjoy corporate discounts on hotels and other services

The Process:

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Application and Assessment: You'll receive an assessment link when you apply. If there's a match, you'll be invited to an interview with our HR.

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Meeting with HR: A friendly chat with our HR team.

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One minute Internet Speed Test: Just to make sure you’re all set for remote work.

• Interview results and offer!

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If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!

Originally posted on Himalayas