Customer Support Specialist

About this role

ABOUT EASYGENERATOR

We’re a fast-growing EdTech scale-up on a mission to revolutionize learning through our award-winning authoring tool. Used by global giants like Kellogg’s, T-Mobile, and Siemens, Easygenerator helps organizations simplify knowledge sharing, fast, easy, and impactful.

We’re an AI-first company, using cutting-edge tools both in our products and internal workflows. You’ll gain hands-on AI experience and develop a future-proof skillset while contributing to a fast-moving, high-impact product.

WHAT YOU’LL DO

- Interact with customers across chat, email, and calls

- Share best practices and recommendations

- Troubleshoot, identify, and escalate reported bugs, register customer complains and requests.

- Collaborate with Sales, Development, Marketing, and QA

- Represent the “voice of the customer” inside the company

- Contribute to process improvements and exceed KPIs

WHAT YOU BRING

- Bachelor’s degree or equivalent experience

- 1–2 years in a customer-facing role (support, success, service)

- Excellent English communication skills (written + spoken)

- Customer-first mindset with strong active listening skills

- General computer proficiency and SaaS product knowledge

- Ability to multitask and stay calm under pressure

- Positive, team-oriented, and proactive attitude

WHAT'S IN IT FOR YOU

- Be part of a fast-growing scale-up where you make an impact from day one

- Join an international team of passionate, supportive colleagues

- Grow with us - new opportunities open quickly as we scale

- Thrive in an inclusive, diverse workplace where performance matters most

READY TO JOIN US?

- Apply now and help us deliver world-class support while shaping the future of EdTech!