Customer Support Specialist

About this role

<div class="content-intro"><p><em><a href="https://www.1stdibs.com/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.1stdibs.com/&source=gmail&ust=1729287324725000&usg=AOvVaw3RKuu1oBLmh41YEi8wBeRj">1stDibs</a> is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things and engage with top sellers from around the world. We encourage our shoppers to interact with sellers throughout all stages of the transaction, including item inquiries, price negotiations and customization requests.</em></p></div><p>1stDibs is seeking a Customer Support Specialist. You will be tasked with assisting consumers, Trade clients, and dealers with a variety of questions and concerns in an efficient and timely manner. As 1stDibs’ newest Customer Support Specialist, you will provide a seamless purchasing experience, ensuring all details of an order are executed with the highest level of service. We are looking for a highly motivated, organized, and resourceful individual to join our team!</p> <p>Shift is Mon - Fri, 9AM - 6PM local time</p> <p><strong>What you’ll do:</strong></p> <ul> <li>Provide excellent customer and technical support in a fast-paced environment via phone, email, and chat</li> <li>Resolve customer issues using critical thinking and customer support skills</li> <li>Multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries</li> <li>Support Sales and Account Managers with all aspects of their customer and dealer relationships</li> <li>Communicate procedures, policies and effectively manage expectations</li> <li>Collaborate on a daily basis with team management and colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.)</li> </ul> <p><strong>What you'll bring:</strong></p> <ul> <li>1+ years of experience in fast-paced customer service, account management, or e-commerce environment</li> <li>Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner</li> <li>Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions</li> <li>Able to patiently handle escalated clients in a calm manner and diffuse challenging situations</li> <li>Strong time management skills and the ability to prioritize</li> <li>Collaborative team player who is willing to take initiative to help create beautiful experiencing by finding resolutions to complex problems</li> <li>Always thinking about the department/company goals and always willing to step up and help out</li> <li>Experience with SalesForce and/or other CRM systems</li> </ul> <p><strong>Nice To Have:</strong></p> <ul> <li>Luxury goods experience a strong plus</li> <li>Bi-lingual in French, Spanish, Italian or German is a plus but not required</li> </ul> <p> </p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><em>Our overall compensation package</em><em> is made of several parts, base compensation being one of them. At 1stDibs we value and are proud of our culture, innovation, professional development and training workshops, trust and giving back to the community.  Equity, a comprehensive benefits package, and incentive (IF APPLICABLE)  are all are components of your total compensation package. </em><em> Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.</em></p></div><div class="title">Tri-State Pay Range</div><div class="pay-range"><span>$24.50</span><span class="divider">—</span><span>$27 USD</span></div></div><div class="pay-input"><div class="description"><p><em>Our overall compensation package</em><em> is made of several parts, base compensation being one of them. At 1stDibs we value and are proud of our culture, innovation, professional development and training workshops, trust and giving back to the community.  Equity, a comprehensive benefits package, and incentive (IF APPLICABLE)  are all are components of your total compensation package. </em><em> Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.</em></p></div><div class="title">Denver Pay range</div><div class="pay-range"><span>$22</span><span class="divider">—</span><span>$25 USD</span></div></div></div><div class="content-conclusion"><h4><strong><em>1stDibs is an Equal Opportunity Employer</em></strong></h4> <p><span style="font-weight: 400;">The 1stDibs mission, to enrich lives with the extraordinary, can only be achieved when diversity, equity and inclusion are embedded into our values, culture and the way we do business. Enabling access to and…