Customer Support Representative

About this role

This is a remote position.
Our client is looking for a Customer Support Representative specialized in Restaurant Catering & Events to join their growing remote team. Operating in the competitive food service and catering industry, they have built a strong reputation for delivering memorable dining experiences and have expanded their catering and events operations significantly in recent years.
Responsibilities

• Serve as the primary point of contact for B2B catering and events clients, managing inquiries via phone and email

• Handle the full order lifecycle: intake, updates, modifications, and cancellations

• Coordinate seamlessly between restaurant staff, delivery drivers, and clients to ensure smooth operations

• Respond to customer inquiries with professionalism, empathy, and efficiency

• De-escalate customer concerns and provide solution-oriented resolutions

• Perform general customer service duties as needed to support the broader team

Requirements

• Excellent spoken and written English communication skills — both phone and email proficiency are essential

• Proven experience in customer service, preferably in a B2B environment

• Strong ability to de-escalate tense situations while maintaining a calm and professional demeanor

• Comfortable multitasking and coordinating across multiple teams and stakeholders simultaneously

• Highly organized, detail-oriented, and capable of working independently with minimal supervision

Qualifications

• Prior experience in customer support, client relations, or account coordination

• Familiarity with catering platforms, CRM tools, or restaurant management systems is a plus

• Experience working in or with the restaurant and/or catering industry is desirable but not required

• Proficiency with Google Suite and VoIP/communication platforms

Benefits

• Full-time position (100% remote)

• Opportunity to be part of a well-established, dynamic food service brand

• Collaborative and supportive work environment

• Stable, long-term engagement with growth potential

Originally posted on Himalayas