Customer Support Representative

About this role

WHY WORK AT HIGGSFIELD AI?

Higgsfield AI is the fastest-scaling generative AI company in history, hitting $500M in annual revenue run rate, 25M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands.

We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like.

WHO WE ARE LOOKING FOR

Everyone at Higgsfield is an A-player. We’re looking for teammates who bring:

- High IQ, energy, and agency.

- Extreme autonomy and ownership.

- The ability to move fast, experiment constantly, and learn even faster.

- Resilience under pressure and readiness for an always-on environment.

- A balance of empathy, judgment, and community intuition.

- The drive to raise the standard for the entire team, not just yourself.

WHAT YOU WILL WORK ON

- Responding to user questions quickly, clearly, and accurately.

- Solving product-related issues and guiding users through steps with clarity and empathy.

- Identifying bugs, unusual cases, or refund requests and escalating them via workflows.

- Following internal policies and using automation tools to keep response times fast.

- Maintaining a professional, friendly, and helpful tone in every interaction.

YOUR MUST HAVES

- Excellent written English (C1).

- Experience in customer support, moderation, or live chat (1+ year must-have).

- Strong communication skills and ability to stay calm under pressure.

- Fast learner: you can quickly understand new tools, products, and workflows.

- Attention to detail and reliability in handling multiple conversations at once.

- A-player mindset: ownership, consistency, and a desire to make users happy.

NICE TO HAVES

- Experience in tech, SaaS, or AI-related products.

- Familiarity with Zendesk, Intercom, or other support systems.

- Basic understanding of refund flows, billing, or payment platforms (Stripe, Paddle, etc).

- Previous work in a startup or high-speed environment.

THE DEAL

- Shift schedule 2/2.

- Competitive salary in USD.

- Preferably on-site in Almaty (remote possible).

- Full-time position, part of a world-class team.