Customer Support Engineer — Mechanical & Industrial Products

About this role

<div class="content-intro"><p><strong>About MISUMI Americas</strong></p> <p>MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.</p></div><p><span style="text-decoration: underline; font-family: arial, helvetica, sans-serif;"><strong>Role Summary</strong></span></p> <p>This is an engineering role, not a general support role. You'll be the technical expert for customers — design engineers, mechanical engineers, and buyers — turn to when they need to solve real application problems: material selection, tolerance analysis, load calculations, fit and interference decisions, and product integration into their designs. You'll also work alongside the sales team to grow MISUMI's business through hands-on technical engagement.</p> <p><strong><span style="text-decoration: underline; font-family: arial, helvetica, sans-serif;">Essential Functions</span></strong></p> <p><span style="font-family: arial, helvetica, sans-serif;"><span style="text-decoration: underline;">Technical Customer Support</span></span></p> <ul> <li><span style="font-family: arial, helvetica, sans-serif;">Provide expert guidance on materials, fits, tolerances, load/life calculations, sizing, and product selection via phone, email, and chat.</span></li> <li><span style="font-family: arial, helvetica, sans-serif;">Support customers integrating Misumi components into their designs using CAD models and engineering analysis.</span></li> <li><span style="font-family: arial, helvetica, sans-serif;">Handle complex, custom, and competitive cross-over quoting — coordinating with domestic and overseas teams to win new business.</span></li> <li><span style="font-family: arial, helvetica, sans-serif;">Manage quality claims by working with customer service and procurement to drive resolution.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif;"><span style="text-decoration: underline;">Sales & Technical Promotion</span></span></p> <ul> <li><span style="font-family: arial, helvetica, sans-serif;">Act as a subject matter expert, delivering technical presentations to engineering groups with clarity and confidence.</span></li> <li><span style="font-family: arial, helvetica, sans-serif;">Educate customers on Misumi's product line to drive adoption within their designs.</span></li> <li><span style="font-family: arial, helvetica, sans-serif;">Partner with the field sales team on growth initiatives and engineering-led account development.</span></li> </ul> <p><span style="text-decoration: underline;"><span style="font-family: arial, helvetica, sans-serif;">Product & Data Stewardship</span></span></p> <ul> <li><span style="font-family: arial, helvetica, sans-serif;">Maintain product databases, catalog content, and website information for accuracy.</span></li> <li><span style="font-family: arial, helvetica, sans-serif;">Support catalog review, trade shows, and warehouse inventory projects as needed.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif;"><strong>Other: </strong></span><span style="font-family: arial, helvetica, sans-serif;">Other responsibilities may include catalog review, warehouse inventory support, trade show support, and others as necessary.</span></p> <p><span style="font-family: arial, helvetica, sans-serif;"><strong>All employees are expected to maintain and contribute to the QMS.</strong></span></p> <p><span style="text-decoration: underline; font-family: arial, helvetica, sans-serif;"><strong>Desired Traits:</strong></span></p> <ul> <li>Bachelor's degree in Engineering* — Mechanical, Electrical, or Industrial preferred. This is a firm requirement.</li> <li>0-3 years of relevant engineering or technical experience — recent graduates encouraged to apply.</li> <li>Solid understanding of manufacturing processes, mechanical components, and their real-world application.</li> <li>Able to read engineering drawings and perform basic mechanical calculations (tolerances, fits, load/life).</li> <li>Proficient in 3D CAD software and Microsoft Office suite (Excel, Access, Word, PowerPoint).</li> <li>Familiarity with CRM software; VBA/VB skills are a plus.</li> <li>Strong communicator — written and verbal — with the ability to translate technical complexity into clear guidance.</li> <li>Self-motivated, accountable, and comfortable working across both engineering and commercial teams.</li> </ul> <p><span style="font-family: arial, helvetica, sans-serif;"><strong>Physical Demands</strong></span></p> <ul> <li style="font-family: arial, helvetica,…