Customer Support Assistant

Over deze functie

As a Customer Support Assistant, you will be responsible for delivering a smooth and professional customer experience from the first contact through to order delivery.

* Be the first point of contact for distributors and end users, handling questions, requests and issues in a professional and customer-oriented way.
* Manage the complete order process, from order intake through logistics, including coordinating shipments and transport.
* Provide high-quality customer support via phone, email and chat.
* Follow up on customer requests and issues and ensure timely and effective resolution.
* Keep customer information, interactions and issues accurately recorded in our CRM system.
* Identify recurring customer issues and share insights with internal teams to help improve our products and services.
* Proactively identify opportunities to improve our customer service processes and contribute to initiatives that make our way of working more efficient.
* Work closely with colleagues across different teams to ensure a seamless customer experience.

At Gymna International, you will become part of a **collaborative and international team** where customer satisfaction, quality and teamwork are at the heart of what we do.

We offer:

* A competitive salary and benefits package.
* A friendly and supportive working environment.
* Opportunities for professional growth and development.
* The opportunity to play a meaningful role in improving the customer experience and contributing to the continued growth of Gymna International.