Customer Support Agent (Lisbon - Portugal)

About this role

<div class="content-intro"><p><strong>About Dashlane</strong></p> <p style="margin-left: 0.0in;">Dashlane’s mission is to deliver the credential security every business and employee needs to thrive. Millions of consumers, and over 25,000 brands worldwide, such as Michelin, Air France, and Forrester, trust Dashlane for industry-leading innovations, patented zero-knowledge security, and an unmatched user experience. Founded in Paris, Dashlane has since established offices in New York and Lisbon, and has grown to more than 300 Dashlaners globally.</p> <p style="margin-left: 0.0in;">We're looking for people who actively use AI tools to drive efficiency, creativity, and impact in their work. At Dashlane, we drive innovation and value learning, strive for excellence in everything we do, and thrive as one team. Learn more about <a href="https://lifeatdashlane.com/" data-prosemirror-content-type="mark" data-prosemirror-mark-name="link"><u data-prosemirror-content-type="mark" data-prosemirror-mark-name="underline">life at Dashlane</u></a>, including <a href="https://lifeatdashlane.com/how-we-work" data-prosemirror-content-type="mark" data-prosemirror-mark-name="link"><u data-prosemirror-content-type="mark" data-prosemirror-mark-name="underline">how we work</u></a>, <a href="https://lifeatdashlane.com/how-we-hire" data-prosemirror-content-type="mark" data-prosemirror-mark-name="link"><u data-prosemirror-content-type="mark" data-prosemirror-mark-name="underline">how we hire</u></a>, and the <a href="https://lifeatdashlane.com/benefits-dashlane" data-prosemirror-content-type="mark" data-prosemirror-mark-name="link"><u data-prosemirror-content-type="mark" data-prosemirror-mark-name="underline">benefits of being a Dashlaner</u></a>.</p> <p style="margin-left: 0.0in;"> </p></div><p style="text-align: justify; line-height: 1.3;" data-renderer-start-pos="505"><strong data-renderer-mark="true"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#000000">About the role:</span></strong></p> <p style="text-align: justify; line-height: 1.3;" data-renderer-start-pos="523"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#000000">Our Customer Support Team is here to deliver first-class support in a simple, effective, and timely manner to our growing Dashlane community. </span><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#000000">Your day-to-day will be focused on handling technical queries from our customers through </span><strong data-renderer-mark="true"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#000000">a wide range of channels including email, chat, phone, and social media</span></strong><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#000000">. </span><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#000000">Those queries could range from account questions, billing-related inquiries, and support ranging from basic how-to questions about the app to more complex questions that may require escalations.</span></p> <p style="text-align: justify; line-height: 1.3;" data-renderer-start-pos="1026"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#000000">We are looking for people who are passionate about helping others and are interested in technology and the latest technology trends.</span><br><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#000000">This is the perfect role for someone who already has a strong background or relevant experience in technical </span>customer <span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#000000">support and who has ideally worked in customer-facing roles.</span></p> <p style="text-align: justify; line-height: 1.3;" data-renderer-start-pos="1348"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#000000">If that's who you are, and if you are eager to join a fast-growing company, this might be your next challenge.</span></p> <p style="text-align: justify; line-height: 1.3;" data-renderer-start-pos="1460"><strong data-renderer-mark="true"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#000000">What else do you need to know?</span></strong></p> <ul> <li style="line-height: 1.2; text-align: justify;" data-renderer-start-pos="1494"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#000000">Full-time 8h/day between Monday to Sunday, including weekends and bank holidays with rotative days off (40hrs a…