Customer Support Agent

About this role

Deblock is Europe’s newest and most exciting fintech, bringing together the worlds of banking and digital assets in a safe, simple, and beautifully designed. Our mission is to empower people to use modern financial tools with confidence, combining the reliability of traditional finance with the innovation of Web3.
At Deblock, you’ll be joining a high performing, multi disciplinary team shaping the future of financial services, and having a lot of fun while doing it.

We're looking for Customer Support Specialists to joing us in our office in Porto. Interested?
Requirements
What You’ll Do
Provide friendly, efficient, and accurate support to customers through chat and email
Troubleshoot product questions, account issues, payments, and general inquiries
Follow internal procedures to ensure compliance, safety, and customer protection
Escalate cases when needed to FinCrime, Tech, or Product teams
Work in rotating shifts, including occasional weekends, to support our European customer base
Collaborate with teammates to improve processes and customer experience
Maintain clear documentation and contribute to a continuously improving knowledge base
Represent the voice of the customer internally, helping shape future improvements

What We’re Looking For
Excellent written and spoken English
Strong communication skills
Attention to detail and a problem solving mindset
Comfortable working in rotational shifts (including some weekends and evenings)
Curious, motivated, and eager to learn about fintech, payments, and crypto
Previous experience in customer support is a plus
Eligibility to work in Portugal
In office presence in the center of Porto (Baixa)
Benefits
Above market rate salary for junior roles
Health insurance with dental coverage
Meal allowance
All the tech you need (laptop and accessories)
Opportunity to join the hottest fintech in town, growing fast and backed by a world class team
Real career development opportunities: you grow as we grow