Customer Support Agent

About this role

Stay Group is an innovative Marketing Сompany with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. Currently, we are in search of our perfect Customer Support Agent, who will join our team to achieve better results together.
Requirements

• English language at an Upper-intermediate level.

• Proactive approach.

• Sense of responsibility and ability to work in a team.

• Resilience and good communication skills.

• Passion for the customer service industry and the ability to work in different shifts.

• Positive attitude towards gambling.

Responsibilities:

• Work with a large volume of live chats and emails.

• Provide accurate, reliable, and comprehensive information to customers.

• Adhere to communication procedures, instructions, and policies.

• Support other business units by communicating with customers and documenting customer inquiries.

• Manage complaints and provide appropriate problem resolutions within established deadlines.
Nice to have:

• Experience in customer support/sales/ fields.
Benefits

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options.

• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.

• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.

• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.

• Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel.

• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.