Customer Success Specialist - remote (fluent Italian/French with English)

About this role

Join a multilingual customer support team supporting customers of leading global technology brands. In this role, you will communicate with customers via phone, email and chat, helping them with product-related questions, troubleshooting, order support and general inquiries.

Work Model: remote
Schedule: Monday - Friday, full-time

What You Will Do

• Provide customer support through phone, email and chat channels

• Assist customers with product and service-related questions

• You have to be experienced in account management

• Support order processing and order-related inquiries

• Troubleshoot technical and non-technical issues

• Handle customer complaints professionally and efficiently

• Escalate complex cases to the appropriate internal teams when necessary

• Ensure high-quality customer experience in every interaction

• Maintain accurate records of customer interactions

• Collaborate with colleagues and internal stakeholders to resolve customer issues
Requirements

• Fluent Italian or French language skills (C1 level or higher)

• English (C1 level)

• Excellent communication skills, both written and verbal

• Customer-focused mindset and problem-solving attitude

• Ability to work in a fast-paced environment

• Strong attention to detail and organizational skills

• Confidence using digital tools and computer systems

• Previous customer service, technical support or contact center experience is an advantage

• Interest in technology and consumer electronics is considered a plus
Benefits

• Supportive and multicultural working environment

• Stable Monday - Friday schedule

• Long-term career opportunities

• Employee benefits package after the probation period