Customer Success Representative (AI & Data)

About this role

Customer Success Representative (AI & Data) Location: India (Remote) Industry: B2B SaaS | Product Data | AI | Retail Technology About Trustana

Trustana helps retailers, distributors, and brands manage and enrich product data so it can be used across e-commerce, marketplaces, and AI systems. Our platform helps customers clean, structure, and optimize large product catalogs to improve discovery, automation, and digital sales performance. The Role We’re looking for a Customer Success Representative who enjoys building strong customer relationships and helping customers achieve business outcomes with our platform. You’ll be the primary point of contact throughout the customer journey, from onboarding to ongoing success. You’ll work closely with customers to understand their goals, drive platform adoption, and ensure they get lasting value from Trustana. While the role includes some hands-on onboarding and configuration, the primary focus is customer engagement, success, and long-term partnerships. What You’ll Do

Own customer onboarding and ensure a smooth transition from implementation to adoption

Build trusted relationships with customers and become their day-to-day advisor

Help customers improve how they manage product data and use the platform effectively

Monitor customer health, drive adoption, and proactively address risks

Lead regular business reviews and share best practices

Support renewals and identify opportunities for account growth

Assist with simple proof-of-concept projects and onboarding configurations when needed

Gather customer feedback and work closely with Product, Engineering, and Sales to improve the customer experience

What We’re Looking For

2-4 years of Customer Success, Account Management, or similar experience in B2B SaaS

Strong customer relationship and communication skills

Experience managing customer onboarding and driving adoption

Comfortable working with spreadsheets, product catalogs, or structured data

Curious about AI and excited to learn new technologies

Organized, proactive, and focused on delivering excellent customer outcomes

Why Join

Work with global retailers, distributors, and brands

Help customers solve real business challenges using AI and product data

Exposure to customers across Asia, Europe, and the Americas

Opportunity to grow into Customer Success leadership, Solutions Consulting, or Product Management

Join a collaborative startup where your work has direct impact

Bonus Experience

Product Information Management (PIM) platforms

E-commerce or marketplace platforms

Retail technology or B2B SaaS

Basic data mapping, product catalog management, or implementation experience

What You’ll Get

Work with leading AI-powered product data technology

Own customer relationships and influence customer success strategy

Learn how AI transforms retail and e-commerce operations

High autonomy, fast learning, and significant career growth opportunities

Originally posted on Himalayas