Customer Success Manager (Multiplier experience)

About this role

We are looking for an experienced Customer Success Manager to join a remote team supporting Australian clients. The ideal candidate will have strong experience in customer success with a proven ability to build long-term customer relationships, drive engagement, and ensure customers are getting value from the product or service.

This role is suited to someone who is highly customer-focused, proactive, organized, and confident communicating with customers and internal stakeholders.

Position: Customer Success Manager
Salary: PHP 50,000 - PHP 70,000/month (The final amount will be at the the client discretion basing on the candidate’s skills and experience.)
Working Hours & Conditions: Mondays to Fridays, 6:00AM to 3:00PM PH Time; full-time (remote)
Holidays: TBD

Responsibilities:

• Manage and maintain strong relationships with customers throughout their journey

• Lead customer onboarding and ensure a smooth transition from implementation to ongoing support

• Act as the main point of contact for assigned customers

• Monitor customer engagement, satisfaction, and overall account health

• Proactively identify and address customer concerns, risks, and potential churn

• Handle customer queries, issues, and escalations in a professional and timely manner

• Conduct regular customer check-ins and follow-ups

• Support customer retention and renewals

• Identify opportunities to improve customer experience and product adoption

• Work closely with Sales, Support, Product, and Operations teams to resolve customer issues

• Maintain accurate customer records, notes, and activities within CRM systems

• Track and report on customer success metrics and account performance

• Gather customer feedback and communicate relevant insights to internal teams
Requirements
Requirements:

• 3+ years of experience in Customer Success, Client Success, Account Management, or a similar customer-facing role

• Hands-on experience with Multiplier

• Strong experience managing customer relationships and accounts

• Proven experience with customer onboarding, retention, and renewals

• Excellent written and verbal communication skills

• Strong problem-solving and stakeholder management skills

• Highly organized with strong attention to detail

• Comfortable working with CRM and customer management platforms

• Ability to work independently in a remote environment

• Willingness to work Australian business hours

Nice to have:

• Experience with Monday.com CRM and reporting platforms

• Experience supporting Australian customers or businesses

• Experience managing multiple customer accounts

• Experience handling customer escalations and at-risk accounts
Benefits
Benefits

• Competitive salary based on experience and skill set

• 100% remote role — work from home anywhere in the Philippines

• Paid local holidays aligned with the Australian business calendar

• Opportunities for training and professional growth

• Work directly with a supportive Australian team — no agency middleman

• Long-term engagement with a stable and growing business