Customer Success Manager Mid Market

About this role

Position Overview

We have more than doubled revenue each month for the past few months. This means that we need a savvy CS specialist to serve as a trusted partner to our customers and own training, adoption, retention and expansion for their book of business. We work primarily with mid-market construction firms within landscaping and other sub-industries.

Your number 1 priority is to ensure customers achieve their desired business outcomes with our product.

To achieve this, you will:

- Define success with customers and onboard them

- Own relationships and be proactive in finding ways to create more value

- Relay feedback to product & eng teams, collaborating with them to validate new launches

- Push for upsells, testimonials, and case studies

- Create CS playbooks, support materials, workflows

Desired Attributes

- Kind, Humble, Relentless, Focused

- Tech-savvy and great communication: we build the most technical product in the industry, you need to be able to teach our customers how to use it

- Knowledge Seeker: Be able to learn product and industry applications quickly

- Strong presentation skills: Experience with speaking to leadership (Making business cases, QBRs, pitching/sellings, etc.)

- Passion and work ethic: startups are not easy, this is not a cushy job at Google

- Willing to do whatever it takes to win.

- Strategic + Creative: Be able to constantly zoom out and think of better ways to approach problems

- Bonus: Have used Zapier, CRM Automations or Agents in CS/Support function

Benefits

- Competitive salary: $110k-$130k base + commission, bonus, and equity

- Opportunity to collaborate with sales, product, design and engineering teams

- Build a massive company with a world-class team

- This is a unique opportunity to be one of the early team members of a CS team and make an impact on processes, systems and molding the future of CS.

This is a full-time & in-person role in SF. We have a product that blows people’s minds and a monster sales team in a massive industry eager to incorporate AI.

Comp Philosophy

We are in the top competitive pays across roles. This is not a narrow definition of base but a holistic package that scales with the what you ship and the impact you drive.