Customer Success Manager, Mid-Market

About this role

<p><strong><span data-contrast="auto">Do work that matters.</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}"> </span></p> <p><strong><span data-contrast="auto">At AlertMedia, everything we do supports our mission: </span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}"><span class="TextRun SCXW252081101 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW252081101 BCX0">To save lives and minimize loss by </span><span class="NormalTextRun SCXW252081101 BCX0">identifying active threats globally and </span><span class="NormalTextRun SCXW252081101 BCX0">facilitating timely communications when an emergency threatens personal safety and business continuity.</span></span><span class="TextRun SCXW252081101 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW252081101 BCX0">  </span></span><span class="TextRun SCXW252081101 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW252081101 BCX0"> </span></span></span></p> <p><strong><span data-contrast="auto">Our core values drive us in our important mission of keeping people safe & informed: </span></strong></p> <ul> <li><em><span data-contrast="auto">We’re</span></em><em><span data-contrast="auto"> humans not robots</span></em></li> <li><em><span data-contrast="auto">Customers always come first</span></em></li> <li><em><span data-contrast="auto">We work better together</span></em></li> <li><em><span data-contrast="auto">Simplicity is our strength</span></em></li> <li><em><span data-contrast="auto">Our reputation is priceless</span></em></li> <li><em><span data-contrast="auto">Hard work pays off</span></em></li> </ul> <p><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}"><span data-ccp-parastyle="Normal (Web)">As one of the fastest growing SaaS start-up companies in the nation</span><span data-ccp-parastyle="Normal (Web)">,</span> <span data-ccp-parastyle="Normal (Web)">we’re</span><span data-ccp-parastyle="Normal (Web)"> focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand.</span></span></p> <p><span data-contrast="none">Our </span><strong><span data-contrast="none">Customer Success Manager </span></strong><span data-contrast="none">takes ownership of AlertMedia’s customer relationships, which we value above all else. They focus on strategic accounts to provide the highest level of consultative partnership. Working closely with our Implementations Team, Customer Support, Marketing, and Sales Teams, they are responsible for executing strategic guidance, driving adoption, conducting effective QBRs, supporting customer health, retention, and growth. CSMs approach each relationship with a “partnership” mentality and employ a consultative and tailored approach to ensure each customer successfully meets their goals. </span><span data-ccp-props="{"201341983":0,"335559739":300,"335559740":240}"> </span></p> <p><strong><span data-contrast="none">Who you are:</span></strong><span data-contrast="none">  </span><span data-ccp-props="{"201341983":0,"335559739":300,"335559740":240}"> </span></p> <p><span data-contrast="none">You are an accomplished <strong>Customer Success Manager</strong> with proven success working with customers through a strategic lens. You think critically to drive adoption, retain, and expand your accounts. You are a thought leader in managing strategic accounts and enjoy working with your colleagues to develop innovative strategies. You enjoy identifying themes across your customer based to better inform a proactive and thoughtful 1x1 approach to Customer Success. You value a "we're all in this together" mentality.   </span><span data-ccp-props="{"201341983":0,"335559739":300,"335559740":240}"> </span></p> <p><strong><span data-contrast="none">What you get to every day: </span></strong><span data-contrast="none"> </span><span…