Customer Success Manager (Italy)

Su questa posizione

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Success Manager (SMB) who will own a portfolio of SMB customers, drive measurable outcomes through value-based engagement, and maximize net retention and growth. If you love building long-term customer relationships and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Customer Success Manager (SMB), your key area of responsibility will be managing a book of business across your assigned portfolio of SMB accounts, ensuring customers realize continuous value from onboarding through renewal and expansion. You will be responsible for validating customer goals, building actionable success plans, leading onboarding and enablement, and conducting proactive health checks and success reviews. You will also need to monitor customer health signals, own the renewals pipeline, and identify upsell and cross-sell opportunities in partnership with Sales.

To be successful in this role you will be a commercially minded, customer-centric professional with a structured and proactive approach to managing a high-volume account portfolio. In addition, the successful candidate will have strong analytical abilities, excellent cross-functional collaboration skills, and a genuine passion for building trust-based partnerships with SMB stakeholders.

How you'll make an impact:

•
Own the customer lifecycle for an assigned portfolio of accounts, ensuring a consistent, value-driven experience from onboarding through renewal and expansion.

•
Deeply understand customer objectives by validating and documenting key business goals, defining success criteria, and building actionable success plans to achieve those outcomes.

•
Lead onboarding, education, and enablement of new customers by delivering structured implementation, training, and best-practice guidance that drive rapid adoption and accelerate time-to-value, platform proficiency, and ongoing value realization.

•
Build…