Customer Success Manager - Influencer Marketing

About this role

The Role
We’re looking for a motivated Customer Success Manager to join our growing Organic Partnerships team.
This is a great opportunity for someone looking to build a career in influencer marketing and gain hands-on experience working directly with creators and social media campaigns.
You’ll play a key role in supporting creator partnerships from onboarding through content delivery, owning day-to-day creator communication, coordinating content and deliverables, and helping the Organic Partnerships team keep campaigns organized and moving forward.
This is a hands-on, creator-facing role for someone who understands marketing, loves social media and the creator world, and is organized, proactive, and excited to learn and grow.
What You’ll Own
Creator Communication & Campaign Support

• Own day-to-day communication with creators throughout active campaigns

• Support creators through onboarding to the Humanz platform and campaign processes

• Coordinate creator deliverables, timelines, content submissions, feedback, and approvals

• Support the content development process, helping ensure creator content meets campaign requirements and is delivered on time

• Assist with creator negotiations around rates, deliverables, and campaign requirements

• Maintain strong, positive relationships with creators and provide ongoing support throughout the campaign lifecycle

• Keep creator activity, deliverables, and campaign information organized and up to date

• Track campaign progress and results and assist with campaign reporting

• Support the Organic Partnerships team with ongoing campaign needs, creator-related tasks, and day-to-day operational support

• Work closely with internal team members to troubleshoot issues and keep campaigns moving forward

• Manage multiple creator relationships, priorities, and deadlines simultaneously
Requirements

• Bachelor’s degree in Marketing, Communications, Business, or a related field – preferred

• Strong understanding of marketing principles, digital marketing, and social media

• Passion for influencer marketing, social media, and the creator economy

• Strong familiarity with TikTok, Instagram, YouTube, and current social media trends

• Excellent written and verbal communication skills

• Highly organized with strong attention to detail

• Comfortable managing multiple tasks and deadlines simultaneously

• Proactive, resourceful, and eager to take ownership

• Fast learner who is excited to build a career in influencer marketing
Benefits
Pay range and compensation package

• Base salary: $60,000- 75,000 USD per year.
Equal Opportunity Statement
Humanz is an equal opportunity employer.