Customer Success Manager – Enterprise AI Automation | German Speaking

About this role

The Opportunity
Own and grow strategic enterprise customer relationships at the intersection of AI, automation and business-process transformation.
At Hypatos, you will help leading organizations turn AI initiatives into measurable operational outcomes. You will work with stakeholders across business, IT, Finance Operations, Global Business Services and transformation teams to increase adoption, realize value and expand the use of our platform.
This role is ideal for an established customer-facing professional who enjoys complex enterprise environments, takes ownership and wants to deepen their expertise in enterprise AI and automation.
Professional fluency in German and English is required. You must be confident leading customer meetings, workshops and strategic business discussions in German.

What You Will Own
Build and develop trusted, strategic relationships with a portfolio of enterprise customers across business and IT
Translate customer objectives into clear success plans and measurable outcomes, including stronger adoption, higher automation rates, improved process quality and operational efficiency
Own customer health, retention and expansion by identifying risks early and developing additional use cases and growth opportunities
Lead business reviews, governance meetings and strategic workshops, turning complex technical and operational topics into clear business actions
Coordinate Sales, Product, Solution Consulting, Professional Services and Support to deliver a consistent customer experience and represent the voice of the customer internally

What You Bring
At least 3 years in Customer Success, Strategic Account Management, Value Consulting, Enterprise Consulting or a comparable customer-facing role
Professional fluency in both German and English, with the confidence to lead customer meetings, workshops and business discussions in German
A strong track record of working with enterprise customers and managing complex relationships across multiple business and IT stakeholders
A background in enterprise software, AI, automation or other complex technology solutions, ideally within a fast-growing B2B SaaS environment
Helpful, but Not Essential
Knowledge of Accounts Payable, Procure-to-Pay, Finance Operations, Shared Services, Global Business Services or similar enterprise processes
Familiarity with AI Agents, Intelligent Document Processing, workflow automation or related enterprise automation technologies
Commercial exposure to renewals, expansion opportunities, business cases or value-based customer conversations
Confidence working with customer health indicators, product-usage data and measurable success metrics
You Will Thrive Here If You
Take ownership and move customer topics forward without waiting for detailed instructions
Build trust while confidently challenging customers and internal stakeholders when needed
Translate complex technology and business processes into clear recommendations and actions
Stay effective when priorities, processes and responsibilities evolve
Balance strategic customer engagement with disciplined follow-through and execution
Focus on measurable business impact rather than activity alone

Work at the forefront of enterprise AI and automation
Own strategic relationships with leading enterprise customers
Help shape how Customer Success is built and scaled in a growing company
Benefit from flexible working, strong ownership and a personal development budget