Customer Success Manager

About this role

ABOUT DOSS

DOSS IS BUILDING AN OPERATIONS CLOUD FOR THE REAL WORLD.

A modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time, across:

- Procurement

- Inventory

- Orders

- Fulfillment

- Finance

Built to replace spreadsheet chaos and rigid, consultant-heavy ERPs. Fast time-to-value, adaptable as the business evolves.

Through our Adaptive Resource Platform (ARP) and unified operational data model, teams deploy quickly, automate workflows, and make changes without months of re-implementation.

We recently raised a $55M Series B https://www.doss.com/news/doss-raises-55m-series-b, co-led by Madrona and Premji Invest. Participation from Intuit Ventures, Theory Ventures, General Catalyst, Contrary Capital, and Pathlight VC.

DOSS is trusted by fast-growing operators to run critical operations with speed, control, and confidence.

ABOUT THE ROLE

DOSS is seeking a curious, proactive, and technically-leaning Customer Success Manager to join our growing post-sales team. The incumbent will serve as the primary point of contact for customers post-implementation, ensuring they’re fully utilizing and seeing value from DOSS, managing contract renewals, teeing up cross-sells/upsells, and collecting feedback. This role will partner closely with Technical Support Engineering, Implementation (PMO), Product, and Sales.

This role requires a customer-first and team-centric mindset, humility, confidence, and ability to tie software functionality to business impact and goals. The ideal candidate thrives in a fast-paced, autonomous startup environment, readily accepts feedback, and is invigorated by sailing into uncharted waters.

WHAT YOU'LL DO

- Own a portfolio of strategic customers supporting onboarding, adoption, and retention efforts

- Act as the primary DOSS POC and trusted advisor for operations, supply chain, finance, and executive stakeholders

- Run regular business reviews and executive presentations that clearly communicate DOSS’ ROI

- Ensure fidelity between a customer’s SOW and their DOSS instance

- Work closely with Product to collect customer feedback, informing the product roadmap

- Partner closely with Sales on expansion opportunities

- Own a renewal target

QUALIFICATIONS

- 3+ years as a Customer Success Manager (or similar customer-facing role) at a software or AI company

- 5+ years of total relevant work experience (e.g., CS, consulting, program management, product, etc.)

- Experience working with enterprise or mid-market SaaS customers

- Superior presentation and communication skills, and ability to connect with diverse stakeholders

WHAT YOU'LL GET

- Competitive salary + meaningful equity

- 100% Coverage for individuals Premium medical, dental & vision coverage

- 401(k), immediate eligibility

- Lunch in-office 5 days/week (and dinner when needed)

- Flexible/unlimited PTO

- Commuter (BART/MUNI/CalTrain) and equipment stipends

- Wellness & Fitness stipend

- Generous parental leave

- Relocation assistance available

- In-office culture in San Francisco