Customer Success Manager

About this role

<div class="content-intro"><h2 style="text-align: center; font-size: 24px;"><strong>Join the ACI Learning Adventure!</strong><strong><br></strong></h2> <div style="max-width: 100%; margin: 0 auto; padding: 0 5px; font-family: sans-serif;"> <div style="display: flex;"> <div style="padding: 10px 10px 10px 0;"><img src="https://aci-dev-strapi-bucket.s3.amazonaws.com/prod/Mission_6562b4a34b.svg" alt="Mission icon" width="50px" style="max-width: 100%;"></div> <div style="padding: 10px;"> <h3 style="margin: 16px 0 0; font-size: 18px;">Our Mission</h3> </div> </div> <div style="padding: 0 5px;"> <p style="font-size: 16px; line-height: 1.5; margin-top: 5px;">Welcome to a new era of learning, where individuals and organizations come to transform goals into measurable success. At ACI Learning, we believe that anything worth doing is worth leading the way—with innovation, exceptional experiences, and impactful results.</p> <p style="font-size: 16px; line-height: 1.5; margin-top: 5px;">We provide a full ecosystem of learning and development solutions that empower people and businesses to lead with confidence, learn with purpose, and achieve outcomes that matter. Join us, and together, we'll shape the future of skill-building and professional growth.</p> </div> </div> <div style="max-width: 100%; margin: 0 auto; padding: 0 5px; font-family: sans-serif;"> <div style="display: flex;"> <div style="padding: 10px 10px 10px 0;"><img src="https://aci-dev-strapi-bucket.s3.amazonaws.com/prod/Team_0b56e0531a.svg" alt="Team icon" width="50px" style="max-width: 100%;"></div> <div style="padding: 10px;"> <h3 style="margin: 16px 0 0; font-size: 18px;">The ACI Team</h3> </div> </div> <div style="padding: 0 5px;"> <p style="font-size: 16px; line-height: 1.5; margin-top: 5px;">Imagine collaborating with over 200 of the brightest minds who are passionate, grounded, and dedicated to shaping the future of eLearning. Together, we're not just a team; we're a movement in one of the most exciting times in tech.</p> </div> </div> <div style="max-width: 100%; margin: 0 auto; padding: 0 5px; font-family: sans-serif;"> <div style="display: flex;"> <div style="padding: 10px 10px 10px 0;"><img src="https://aci-dev-strapi-bucket.s3.amazonaws.com/prod/Purpose_d5245b0736.svg" alt="Purpose icon" width="50px" style="max-width: 100%;"></div> <div style="padding: 10px;"> <h3 style="margin: 16px 0 0; font-size: 18px;">Purpose-Driven Culture</h3> </div> </div> <div style="padding: 0 5px;"> <p style="font-size: 16px; line-height: 1.5; margin-top: 5px;">At ACI Learning, work isn’t just a job. It’s a passion we pour into every project, every day. We celebrate creativity, innovation, and the joy of doing what we love.</p> </div> </div> <div style="max-width: 100%; margin: 0 auto; padding: 0 5px; font-family: sans-serif;"> <div style="display: flex;"> <div style="padding: 10px 10px 10px 0;"><img src="https://aci-dev-strapi-bucket.s3.amazonaws.com/prod/Recognition_dd0dd3c279.svg" alt="Opportunity icon" width="50px" style="max-width: 100%;"></div> <div style="padding: 10px;"> <h3 style="margin: 16px 0 0; font-size: 18px;">Your Opportunity</h3> </div> </div> <div style="padding: 0 5px;"> <p style="font-size: 16px; line-height: 1.5; margin-top: 5px;">Are you ready to be part of something transformative? Dive into a world of collaboration, growth, and endless potential. Apply now and help lead the change!</p> <p style="font-size: 16px; line-height: 1.5; margin-top: 5px;"> </p> </div> </div> <h2 style="text-align: center; font-size: 24px;"><strong>Who We Are</strong><strong><br></strong></h2> <p style="font-size: 16px; line-height: 1.5;">ACI Learning is a leading provider of audit, cybersecurity and IT training solutions, empowering individuals and organizations worldwide to improve their technical capabilities and their cybersecurity with compelling and comprehensive training. Our leadership position extends even further to our new SaaS Learning Platform myACI that goes beyond audit, cyber and IT training to provide organizational and individual knowledge assessment, analytics and training delivery with integrated AI to understand capabilities and skill gaps for organizations.</p></div><p>At ACI Learning, our customers are building the teams that defend networks, pass audits, and keep IT running. Your job is making sure they get everything they signed on for, and then finding them more. Plenty of Customer Success roles are dressed-up ticket queues. This one is a real book of business. You'll own a portfolio of Corporate, Government, and Academic accounts as their trusted advisor, guiding how they use the platform, spotting where they can grow, and earning every renewal by making the relationship worth it. You'll have genuine autonomy to run your accounts your way, and a scoreboard you can see, because in this role the line between your work and the result is a short one. Here's what that looks like day to day.</p> <hr…