Customer Success Manager

Over deze functie

At Bynder, we don’t just store creative assets; we enable brands to deliver exceptional content experiences that drive business impact.

In an era of exploding content volume and complexity, the world’s most iconic brands, including Spotify, Campari, and Lacoste, trust Bynder as their single source of truth for creative content. Our industry-leading DAM platform serves as the strategic engine for brand governance and control.

We are leading the shift from management to AI-powered content orchestration. By integrating human-led, customizable AI Agents directly into our enterprise-grade infrastructure, we enable brands to augment their workforce and intelligently automate high-effort workflows without sacrificing brand integrity. We turn creative content into intelligent assets that accelerate personalization and drive measurable business outcomes.

Ready to grow your career by helping the world’s leading brands deliver exceptional content experiences? Join our global team of 600+ ‘Byndies’ and help 4,000+ organizations work smarter with their content. Explore this opportunity and apply now to join our team.

Bynder is seeking a motivated, commercially minded Customer Success Manager who is passionate about helping our Mid-Market customers get the most value from their Bynder platform. As their dedicated partner, you will own the relationship and drive product adoption, retention, expansion, and advocacy across your portfolio.

You will develop a deep understanding of your customers’ business objectives and challenges, and turn those insights into success plans that demonstrate value and support long-term growth. Through regular meetings, proactive engagement, and data-driven insights, you will spot risks and opportunities early and challenge assumptions to keep customers moving toward their goals.

Working closely with colleagues across Sales, Strategic Account Management, Support, Onboarding, Solutions, Product, and the wider Customer Success team, you will turn customer needs into outcomes and help shape how we scale Customer Success as our customer base grows.

THE IDEAL CANDIDATE:

- Is intellectually curious, with a challenger mindset, and spots growth opportunities independently and proactively.

- Combines strong relationship management and strategic thinking with a commercial edge.

- Is confident engaging both day-to-day contacts and senior decision-makers.

- Takes ownership of customer outcomes and drives issues through to resolution.

- Is highly organized, with strong time-management skills and the ability to prioritize across a dedicated portfolio.

- Is comfortable with technology, data, and AI tools, and uses them to work efficiently and engage customers.

- Enjoys collaborating across teams, sharing knowledge, and contributing to collective goals.

- Is self-motivated and eager to learn in a fast-paced SaaS environment.

WHAT YOU WILL DO:

- Own customer relationships and success: Manage a dedicated portfolio of Mid-Market customers, building trusted relationships with key stakeholders and understanding their objectives, challenges, and priorities.

- Drive adoption and customer value: Develop and execute success plans that deliver measurable outcomes and feature adoption, supported by tailored training, webinars, and masterclasses.

- Drive retention and renewals: Monitor account health, identify risks, build mitigation plans, and lead renewals with internal stakeholders.

- Drive expansion and revenue growth: Identify and manage upsell and cross-sell opportunities by uncovering new use cases and aligning Bynder solutions with customer goals.

- Lead strategic customer conversations: Run business reviews and value discussions that demonstrate ROI, challenge assumptions, and align on future priorities.

- Be the voice of the customer: Share customer feedback and requirements with Product and internal teams to improve the product and customer experience.

- Collaborate cross-functionally: Work with Sales, Strategic Account Management, Support, Onboarding, Solutions, Finance, Legal, and Product to resolve challenges, manage escalations, and deliver a consistent customer experience.

- Use data to improve continuously: Analyze health, adoption, engagement, and commercial signals to prioritize your work and guide account strategy. Use AI and Customer Success tools to work efficiently, keep customer data and follow-ups up to date, and improve team processes.

WHAT YOU BRING:

- Fluent in French and English (mandatory)

- 3+ years in a customer-facing role (Customer Success, Account Management, Sales, or similar) within B2B SaaS

- A proven track record of building strong customer relationships and driving adoption, retention, and advocacy across a Mid-Market portfolio

- Strong business acumen and commercial mindset: you run effective discovery, quantify value, handle objections, and develop expansion opportunities with Account Managers

- Intellectual curiosity and a challenger mindset: you question assumptions and turn customer objectives into success plans with measurable outcomes

- Strong stakeholder management and storytelling skills, with the confidence to challenge and influence senior decision-makers (Director and VP level)

- Excellent communication and presentation skills, with experience leading business reviews and managing renewals

- Strong analytical and problem-solving skills, using customer data to identify risks and opportunities and drive issues to resolution

- Strong organization and prioritization skills to manage a dedicated portfolio in a fast-paced environment

- An affinity for technology and the ability to quickly learn new products and translate their value to customers

- A collaborative mindset and the ability to work effectively across teams

- Experience using AI tools to boost productivity and customer engagement

NICE TO HAVE:

- Proficiency in Salesforce, Microsoft Office, and Google Workspace;…