Customer Success Manager

About this role

<div class="content-intro"><p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1">About </span><span data-ccp-parastyle="heading 1">Definitive Healthcare</span><span data-ccp-parastyle="heading 1">:</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":240,"335559739":0,"335559740":276}"> </span></p> <p><span data-contrast="auto">At Definitive Healthcare (NASDAQ: DH), we’re passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and people—paving the way for smarter decisions and greater impact.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto"><span data-teams="true">Headquartered just outside of Boston, Massachusetts, Definitive Healthcare operates across North America, Europe, and India, supporting a growing global client base of more than 2,400 customers since our founding in 2011.</span></span></p> <p><span data-contrast="auto">We’re also a great place to work. </span>In 2024 and 2025, we earned multiple workplace honors, including Built In’s 100 Best Places to Work in Boston (both years), a Stevie Bronze Award for Great Employers, and recognition as a Great Place to Work in India.</p> <p><span data-contrast="auto">We foster a collaborative, inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p></div><p><strong><span data-contrast="auto">About the Role</span></strong></p> <p><span data-contrast="auto">Our expansion has created the need for an energetic and motivated Customer Success Manager</span><span data-contrast="auto"> </span><span data-contrast="auto">to join our</span><span data-contrast="auto"> </span><span data-contrast="auto">Customer Experience</span><span data-contrast="auto"> </span><span data-contrast="auto">Team. If you would like to work at a fast-paced company that is experiencing high growth, keep reading! </span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">The Customer Success Manager (CSM) is responsible for the overall success and health of the customers in their book. This individual will focus on supporting our clients in achieving their goals. They will act as a customer advocate within the organization and streamline the customer experience.</span><span data-contrast="auto"> </span><span data-contrast="auto"> CSMs will work with a team of subject matter experts, technical resources, and support staff to ensure successful delivery and adoption of the Definitive Healthcare solutions.</span><span data-contrast="auto"> </span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">What You’ll Do</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p> <ul> <li><span data-contrast="auto">Build partnerships within your assigned book of business and look for opportunities to proactively anticipate customer needs</span><span data-contrast="auto"> </span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Drive consistent product adoption and engagement, work to achieve their expected outcomes, and provide an excellent customer experience </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Effectively segment your book of business and create engagement strategies commensurate with the priorities of your individual customers </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Partner with a group of Account Executives and engage at all levels of our customer teams focusing on strategy and account health, and any new client goals or objectives</span><span…