Customer Success Engineer

About this role

Mission

Airspeed is redefining how revenue teams work. Our AI Revenue Orchestration Platform doesn’t just analyze conversations — it acts on them. By transforming every customer interaction into insight and action, Airspeed Agents empower teams to close gaps, move faster, and focus on what matters most: selling.

With 100+ SaaS customers and 90%+ adoption among reps, Airspeed is setting a new standard for execution at scale.

We're seeking a Customer Success Engineer to help Airspeed scale how customers adopt, integrate, and succeed with our product. This is a customer-facing engineering role, ideal for someone who loves building and debugging systems with real-world impact.

What You’ll Do

- Be the first point of contact for technically complex customer issues

- Onboard, configure, and integrate Airspeed into customer systems (frequent direct collaboration)

- Debug and resolve customer-facing issues across integrations, APIs, data flows, and workflows

- Transform repeated customer requests into scalable, reusable solutions

- Configure and customize customer instances for scalability across accounts

- Translate customer challenges and feedback into actionable product insights

- Partner with Product and Engineering to influence roadmap with real usage data

- Enhance product documentation based on customer interactions

What We’re Looking For

- Proficient in writing production-quality code, scripts, and internal tooling

- Experience with APIs, integrations, and data pipelines (e.g., CRMs, internal systems)

- Strong debugging skills across multiple systems and layers

- Experience working directly with users or customers

- “Builder with empathy” mindset — you care about solving the right problems

- Ability to own problems end-to-end in an early-stage environment

What Success Looks Like

- Customers onboard faster and encounter fewer technical issues

- Increased customer satisfaction and product usage

- Customer-driven improvements delivered into the product regularly

- Internal tools reduce firefighting for CS and Engineering

- Engineers spend more time on core products vs. customer-specific work

- Clear, actionable customer feedback consistently informs product decisions

Growth & Progression

This role is not a traditional software engineer track but sits close to the core engineering team.

Depending on your impact and interests, growth paths include:

- Shipping bug fixes and automations into the core product

- Building internal tooling for CS and Engineering efficiency

- Developing new product features

We don’t lock this path upfront — it’s earned through ownership, impact, and collaboration.

Why This Role Matters

This role is critical to helping Airspeed scale. You ensure customers succeed technically, real-world learnings shape the product, and engineering time is spent building — not firefighting.

Airspeed is an equal opportunity employer. We welcome and support candidates from all backgrounds and experiences. If you’re excited to own outcomes, influence product, and help scale a category-defining platform, we’d love to hear from you.