Customer Success Associate - Travel Technology

About this role

This is a remote position.
Hospitality Spotlight is looking for a Customer Success Associate for a Travel Technology SaaS organization in the US. This is a remote/"work from home" opportunity.
The Work:

• Develop positive customer experience and foster healthy relationships through all stages of the customer lifecycle (onboarding through growth and renewal)

• Act as a bridge between the customer success and the sales teams while providing ongoing support to customers

• Analyze and interpret performance data to provide optimization recommendations and client facing reporting to optimize their usage

• Build relationships and implement new programs

• Identify product improvements or new products by remaining current on industry trends, market activities and competitors

• Be the “Voice of the Customer” internally, helping to escalate customer issues and track resolution

• Work collaboratively with cross-functional teams to drive revenue growth with new customers

• Come to work each day with a positive attitude and ready to win

• Is self-motivated, a team player and has a strong drive to exceed targets

What you’ve already done (requirements):

• Minimum 2+ years experience as a Customer Success Associate in travel tech/SaaS

• Demonstrated success working with customers to identify growth opportunities

• Experience working with executive-level

• Excellent communication and presentation skills

• Previous success working in a flexible, startup mindset, and fast paced environment

• Proficient in Powerpoint, Excel, Salesforce,CRM, CRS and PMS

• Developed interpersonal and adaptive influencing skills

Submit your resume if you meet the qualifications and are excited about joining an already successful and growing team.

We look forward to connecting and shining our spotlight on you!

- Hospitality Spotlight Team

Originally posted on Himalayas