Customer Success Associate (PHILIPPINES Remote)

About this role

Customer Success Associate
📍 Location: Manila, Philippines
💼 Department: Client Operations Support (COPS)
Are you passionate about delivering exceptional client experiences? Do you thrive in a fast-paced environment where attention to detail and proactive communication make all the difference? If so, we want YOU on our team!
About the Role
As a Customer Success Associate, you’ll be the primary point of contact for our clients, ensuring their needs are met with precision and care. You’ll manage case-related concerns, oversee service delivery, and maintain compliance with client-specific standards and SLAs. Your role is critical in building trust and driving client satisfaction.
Why Join Us?

• Be part of a dynamic, collaborative team that values client success.

• Enjoy a normal office environment with flexible working hours.

• Opportunity to grow your career in client operations and relationship management.

What You’ll Do

• Serve as the go-to expert for client queries and case requirements.

• Day to Day Client Interaction (Client Query Support)

• Monitor and manage cases to ensure timely delivery aligned with SLAs.

• Review documentation for accuracy and completeness.

• Provide feedback to internal teams and proactively communicate with clients about delays or updates.

• Management and ownership of the client SLA

• Case governance resulting to achieving client SLA’s

• Handle first-level client escalations and ensure smooth resolution.

• Dispatch client reports with accuracy and professionalism.

What We’re Looking For

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Education: Bachelor’s degree in business, Marketing, Commerce, or related fields.

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Experience:

• 1–2 years in client-facing roles and experience in client management

• Experience in client coordination, account support, operations support, or customer engagement

• Comfortable handling multiple ongoing requests, not just one‑off tickets

• Strong organization, follow‑up, and documentation skills

• Clear written and verbal communication

• Comfortable working with trackers, reports, and basic documentation

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Skills:

• Strong communication and interpersonal skills

• Highly organized and detail-oriented

• Proactive, customer-focused mindset

• Ability to take initiative and work independently

Good Backgrounds for This Role
This role is a strong fit if you’ve worked as:

• Client operations or engagement associate

• Account coordinator / account support

• Administrative or operations support with external stakeholders

• Customer support with ownership beyond ticket resolution

Important Note: The valid NBI Clearance is a required document during the interview process.
Originally posted on Himalayas